Sue Ross Recruitment are working with a specialist media company in the recruitment of an Account Manager.  This is an excellent opportunity to work in a creative media company who work with leading clients within the retail, hospitality and leisure sector.

The Account Manager is the principal customer facing contact, representing the mutual interests of the company and the client to achieve profitable delivery for both parties.  Their interaction provides the first and lasting impressions that we make with their clients. The role has 5 key focuses:  

1. Providing exceptional service: maintaining and developing relationships with existing clients (via meetings, telephone calls and e-mails by understanding the client’s needs and reflecting those needs to the business as well as to new clients.    
2. Retention: the maintenance of long lasting and mutually successful partnerships with ALL clients.  Completion of all interim contract renewal negotiations.  
3. Organic growth: Selling as many of goods or services as possible through understanding the client’s requirements and strategy.  Anticipating where we can support them with additional products or services and selling a package to suit them  
4. Being the eyes and ears of the business. Reporting back opportunities for development and/or service improvement.  Feeding back competitor information and market intelligence or new business leads.  
5. Working collaboratively within the business to ensure seamless service for each client

Applicants must have relevant account management/customer service experience.  We are particuarly keen to hear from candidates who have managed relationships with clients in the hospitality sector.

This is a full time, permanent role with opportunities to work on a hybrid basis after probation (2 days from home, 3 days in the office).

Unfortunately, due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.