You will work well alongside the current Management and Director team, overseeing the Heads of Departments, helping to create an unrivalled experience by bringing innovative ideas to the company.  
 
Your approachable manner will aid team communication, whilst your positive nature enhances your team’s commitment.  You will strive to meet, and ideally surpass, service and financial targets set and will genuinely wish to succeed in your role.
 
Role Specifics
 
Working on a 5-star holiday lodge park, you will be responsible for the daily running of the business.  You will manage and support each department to deliver 5-star service and ensure the guests receive 5-star standards throughout their stay.  To be directly accountable for the efficient and profitable operation of your park and the teams that work within it.   Your responsibilities will include: 
 
Holiday Sales 

• Ensuring each holiday maker receives a personalised welcome that is in keeping with our 5-star service and standards
• Being on hand, to assist the Holiday Experience Manager/Assistant General manager with any issues that may arise
• Supporting the Customer Care Team with identifying upgrade options for forthcoming check-ins and marketing these to holiday makers on arrival
• Supporting the promotion, design and implementation of offers to current holiday makers, for future stays to entice them to book prior to leaving, including the park activity provision
• Empowering your team to follow up leads, enabling them to call and offer quotes for future holidays
• Praising departmental success and encouraging ideas to improve performance
• Unsystematically checking the holiday lodges to ensure high standards are being maintained
• Working in conjunction with the Group Customer Care Manager to develop service standards
• Supporting the new Elite Parks Software and taking responsibility to ensure it is adopted across all departments, with support from the Head of Systems

 
Bar and Restaurant/Shop

• Working with the F&B Manager alongside the Operations Director to develop, support and ensure that operationally the F&B strategy is followed
• Being on hand to assist the F&B Manager with any issues that may arise
• Assisting with recruitment, rota cover and day to day operational issues, where needed in conjunction with the Operations Director
• Overall responsibility for Farm Shop, stock, takings and monthly reconciliations

 
Financial

• Delivering the targeted bottom line contribution
• Monitoring and managing costs, ensuring department and wage budgets are upheld, whilst holiday sales and standards are not compromised
• Examining the P&L accounts monthly, ensuring invoices are accurately allocated
• Working with the Guest Service & Experience Manager to maximise occupancy levels and tariff income
• Assisting HOD’s to ensure value for money is being received from all suppliers and contractors, and instigating any necessary changes
• Ensuring all cash handling and finance procedures, as per the Company’s policy, including the Procurement procedures are adhered to
• Maximising sales and profit through optimum customer satisfaction levels
• Ensuring all financial procedures and regulations are adhered to

 
Management Duties 

• Walking the park regularly, working closely with the Maintenance Manager to ensure the park is presented and maintained to the highest standard
• Complying with and being responsible for the implementation of the Health & Safety regulations across the entire park. Monitoring our company system PRIME Safety, ensuring all checks are up to date and addressing any highlighted requirements  
• Ensuring company, and legal, policies and procedures are enforced, and the teams are informed of these policies 
• Motivating and managing your team, ensuring they understand their role within the business and have the necessary tools to perform
• Carrying out HR related procedures, such as recruitment, appraisals, team grievances, regular 1 2 1’s, team development, holiday monitoring and recording etc.
• Organising regular HOD meetings, monitoring each departments progress and communicating any relevant information to your managers
• Ensure records are kept of all issues, incidents, meetings, including any actions taken or required
• Ensuring your HOD’s work together as a team, checking rota’s for appropriateness
• Building an excellent rapport with team, demonstrating your leadership to achieve park success
• Supporting your team to build knowledge of what is available on the park and the surrounding area, to assist holiday makers enjoy their stay
• Ensuring training is arranged and delivered as appropriate for the business need and personal development of your team members
• Leading by example, personally displaying the company’s 5-star standards and values at all time
• Ensuring any customer complaints are dealt with in a professional, understanding and timely manner and lessons learnt, where applicable
• To complete any other duties requested of you by the Director team

 
Health & Safety
 
The company operates a Health & Safety Policy.  These are legal requirements to ensure the Health, Safety and Welfare of all employees, customers, guests and visitors alike, whilst on Company premises.
 

• To ensure that you complete the Company Health & Safety training programme
• To ensure that everyone works in a safe manner, with due diligence towards themselves, colleagues, customers and general public at all times
• You must take action and report accidents, incidents and hazards regarding Health & Safety to the Operations Director immediately
• To ensure Fire regulations are adhered to at all times and ensure regular drill evacuations are carried out and that all teams know the procedures, for when required
• To ensure an emergency plan is in place and that all team members are aware of the Policy and actions required
• To comply and work within the Company’s Health & Safety Policies, being responsible for and ensure implementation of Health & Safety regulations for all Teams on the park, including ensuring the wearing of appropriate PPE
• To monitor and complete all safety checks required, including ensuring the company system PRIME Safety is up to date and address any highlighted requirements of your team

 
Essential Requirements

• Professional leader with holiday management experience and who has a high level of understanding within the industry and experienced working for a 5-star business
• Excellent managerial, organisational and negotiation skills
• Excellent observation skills and attention to detail
• A friendly and approachable personality, including good communication skills relating to team and public alike
• A positive, proactive and problem-solving attitude
• Experience of Conflict Management
• Self-motivated and committed to delivering excellent service
• Health & Safety Qualified or experience
• 5-star personal presentation
• A Full driving licence is essential due to the location of the park

 
Desirable Requirements

• Experience of overseeing a Food & Beverage venue would be beneficial
• Personal Licence Holder
• First Aid Qualification
• A current DBS Check with the update service, if not this will be gained at the recruitment process
• IOSH Managing Safely Certificate

 
Other Information
 
This is a long-term career opportunity which comes with self-development opportunities. The successful candidate will have a great personality, being able to relate to the team and customers alike, building a professional, but friendly environment for all to enjoy. 
 
Terms and Conditions

• Contract Type: This is a full time permanent role, on the receipt of successful: references, completion of a 6 month probationary period and a satisfactory DBS Check
• Salary: Overall Remuneration Package is negotiable 
• Hours: working hours are such as are necessary for the proper performance of the duties. The role will involve working some weekends, evenings and Bank Holidays
• Holidays: 31 Days per year, including Bank Holidays
• Pension: auto enrolment work place pension is in place
• Meal Breaks: are unpaid