Resident Liaison Officer

Start ASAP

Holiday cover

8-4.30pm

Fawkes & Reece are working with a large social housing contractor in recruiting of a Resident Liaison Officer for their site in East London.

As Customer Liaison Officer you are responsible for acting as the company's representation to our clients and their residents, providing effective and efficient communication between the client, residents and our internal project teams. The Customer Liaison Officer will be responsible for building and maintaining strong relationships between the company and its clients by being open, honest, and transparent.

Expected Outcome:

The lives of our clients' residents (our customers) are improved by your support on delivering the actions driven by the Customer Service Strategy and Employee Engagement Plan across all branches.

Achievable Through:

• Developing and managing relationships with internal stakeholders predominantly, including your colleagues, Customer Service Champions, Comms Coordinator for a co-ordinated and team approach
• Contribute to, and execute, tasks driven through the action plans in a supportive role
• Manage the timely delivery of the actions against timescales
• Capturing employee feedback to improve opportunities and service
• Understanding of the value of delivering great service and how this can support our business, through bids, storytelling, communications

SOCIAL HOUSING EXPERIENCE IS ESSENTIAL. WE WILL ALSO LOOK AT RLO AND CLO.

Please could you apply to be considered for this excellent opportunity, or contact Destinee John at the Fawkes & Reece office for more information.