BDS have a fantastic opportunity for a responsive repairs manager in Cheltenham.

The role is working for an award winning housing association where you manage the Responsive Repairs Team delivering exceptional works to customers' homes in the Cheltenham and Gloucester surrounding region.

This is a full-time permanent role working 39 hours per week Monday – Friday

Salary circa £43K plus 33 days holiday and annual salary review plus many other benefits.

Key Responsibilities:

- Lead and manage a team to deliver high-quality repairs works in customers' homes.

- Ensure operational productivity and work quality through regular quality audits and monitoring of progress.

- Manage financial controls and resource allocation effectively.

- Oversee subcontractors' performance and compliance with contractual agreements.

- Monitor vehicle stock levels and control materials in line with standards and guidelines.

- Ensure compliance with Health and Safety regulations and other statutory requirements.

- Handle customer complaints, workflow tasks, and system updates promptly.

- Support safeguarding procedures and appropriately address safeguarding concerns.

 Criteria::

- Capable of achieving high customer satisfaction and meet operational KPIs.

- Experience of Delivering work on time and within budget, ensuring value for money.

- Able to manage contracts effectively to meet customer expectations and budget requirements.

- Experience in Ensuring compliance with regulatory requirements, policies, and procedures.

- Able to maintain a proactive approach to Health and Safety and risk management.

Desirable

• Experience of stock condition software/handheld devices.
• Experience of working as part of a management team delivering front line services.
• Extensive knowledge of building maintenance technical operations.

 Please apply now for immediate consideration or call Charlotte on (phone number removed)