Do you have a passion for excellent customer service and enjoy helping people? Are you looking for job security and career opportunities working for a leading provider of outsourced customer services solutions? Do you enjoy great job satisfaction, ensuring customer needs are at the heart of your interactions?

If you answered yes to all of the above, we want to hear from you today!

Adecco are working in partnership with Serco to recruit candidates to work as an essential public service worker, where you will be a vital member of the Serco team.

Our client, a leading local government organisation, is seeking a Customer Service Advisor to join their dynamic and dedicated team. As a Customer Service Advisor, you will play a crucial role in providing exceptional service to customers. This is an on-going temporary assignment.

Every assignment at Serco comes with the following benefits to you:

• Long term ongoing assignments, with permanent opportunities offered regularly
• Up to 33 days paid holiday a year
• Weekly Pay
• Exclusive access to Adecco Associate Benefits including retail and leisure discounts, and Mental Health support

Key Responsibilities:

• • Provide an exceptional customer service experience to all customers who contact the Customer Service Centre.
  • Gather required information through effective call control, questioning, and fact-finding, showing empathy and understanding to resolve or escalate, while accurately recording information in the appropriate IT systems.
  • Process contacts and signpost customers using available knowledge through service-specific IT systems and your training.
  • Offer courteous and fair treatment to all customers and identify and prioritise urgent contacts and respond promptly following the correct process for the service.
  • Embrace change and demonstrate a flexible approach to work.
  • Achieve individual and team objectives and key performance indicators.
  • Experience working in a telephone-based Customer Service Centre.
  • Proficiency in Microsoft Office applications.
  • Ability to record information accurately and in a timely manner using electronic resources.
  • Ability to talk and type simultaneously to input information into service-specific IT systems.

Please note that this is a part time position based in New Boultham, Lincoln. The working hours will total 25 per week and include shifts scheduled between Monday and Friday (17:30 to 23:30) and weekends (08:00 to 23:30). The office is conveniently located within a 14-minute walk from Lincoln train station, and nearby parking is available within a 5-minute walking distance.

Working at Serco, you'll have a can-do attitude with a genuine passion for excellent customer service and enjoy helping people. And with us, you're not just another employee. You're an individual, and this is how you'll be treated. With your dedicated management team with you every step of your career, you'll be joining us in a proudly diverse and inclusive workplace and will enjoy a relaxing break time in one of our many themed break-out areas.

If this sounds like the job you are looking for, click apply today!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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