IT Technician required for my international client. Due to continued growth my client is looking for an experienced IT Technician. The IT Technician will be responsible for providing technical support, troubleshooting, and maintenance of computer systems, hardware, software, and networks. The role involves ensuring the smooth operation of IT infrastructure and services, assisting end-users with technical issues, and contributing to IT projects. This would suit someone that wants to move on from a 1st line helpdesk role.

Key Responsibilities

Technical Support:

• Provide first-line support for all IT-related issues.
• Diagnose and resolve hardware and software problems.
• Assist with network troubleshooting and support.

User Assistance:

• Offer technical assistance and training to end-users.
• Respond to user inquiries and provide timely solutions.
• Install, configure, and maintain computer systems and software.

System Maintenance:

• Perform regular system updates and maintenance tasks.
• Monitor and maintain computer systems and networks.
• Ensure security and privacy of networks and computer systems.

Documentation:

• Maintain accurate records of issues and resolutions.
• Create and update technical documentation and manuals.
• Document user issues and resolutions in a helpdesk system.

Hardware Management:

• Set up new hardware, including computers, printers, and other devices.
• Repair or replace faulty hardware components.
• Manage inventory of hardware and software assets.

Collaboration:

• Work closely with other IT team members to resolve complex issues.
• Participate in team meetings and contribute to the improvement of IT services.
• Assist in IT projects and initiatives as required.

Skills:

• Strong troubleshooting and critical thinking skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and as part of a team.
• Knowledge of networking basics (e.g., TCP/IP, DNS, DHCP).
• Proficiency in Microsoft Office Suite and other common software applications.

Qualifications:

• Relating qualifications in Information Technology, Computer Science, or a related field preferred.
• Experience:
• Proven experience as an IT Support Technician or similar role.
• Experience with Windows/Mac OS environments.
• Familiarity with remote desktop applications and helpdesk software.