Technical Services Manager

Location Tipton

Salary – £40 - £45k per annum

Full time

Benefits:

Canteen

Company pension

Free parking on site

Job Description

We are looking for an experienced Technical Services Manager with experience within the food industry.

The role will have responsibility to drive delivery and continual improvement in relation to customer services ensuring customer to factory alignment with clear transparency. Drive the customer's best practice food production and technical standards taking into consideration the commercial challenges of the business.

Duties

Implementation of and compliance to technical policies

Manufacture of safe, legal and quality products consistently

Proactively collect, collate and report on relevant site data

Play an active role in achieving site certifications where applicable

Supports and provides a technical service to the site teams

Ensure compliance with raw material and finished product specifications

Carry out internal and supplier audits

Proactively challenge for continuous improvement

Compliance to product surveillance systems

Artwork approval

Responsibilities

Internal auditing: quality management systems, prerequisite programs

Lead service audit: Hallal, Kosher & organic

Manage raw materials and supplier verification

Training of operation on critical food safety, legality and quality procedures and processes

Investigate customer complaints and non-conformance issues

Develop, recommend and monitor corrective and preventative actions

Ensure internal and external customer requirements are achieved and continually improved with regards to products post launch and issues arising from visits and audits

Ensure customers and legal requirements are always maintained for compliance

Ensure successful delivery of the development cycle by providing relevant information at weekly project meetings, and those associated with our gated development process.

Ensure all relevant technical matters relating to customers/products are formally communicated to the appropriate personnel within the business.

To develop and maintain effective relationships with customers.

Skills and Competencies

Always customer focused on everything we do

Relevant food safety qualifications

Appropriate manufacturing experience to include crisis management, knowledge of safety and quality across the site and product ranges with experience of implementing of corrective action plans and knowledge of regulatory requirements. Quality inspection, auditing and testing experience

Attention to detail with the ability to influence at all levels of the business

Strong computer (Microsoft office & database) and communication skills (verbally & written)

Good literacy and numeracy skills

Excellent time management skills and the ability to manage a small team and prioritise workload

Experience:

Team Management skills: 3 years (required)

Working within the food industry: 5 years (required)

In sauce experience desirable: 3 years (preferred)

Please apply with your CV in the first instance.

Wright Staff are acting as an employment business in relation to this vacancy.