Are you available for work as an Appointment Scheduler for the next 3 months or so?

Do you have an excellent phone manner?

Are you good with Excel and Word?

Do you have great customer communication skills? 

Are you happy to contact the companies customers to arrange convenient appointments to fit the customers diaries?

Being able to use google maps would be advantageous to help with the scheduling. 

A  Quick learner and being able to multitask is a must. 
 

Well, we could have the job for you! 

 Salary £12.00 - £12.93 ph 

Benefits: 

• free parking 
• 28 days holidays pro rata 

Hours: Mon-Fri 35 hours per week 9am -5 pm (1 hour lunch)

Duties:

• To professionally and effectively perform out going telephone calls in accordance with agreed procedures and standards
• To arrange convenient appointments for the companies customers
• To update and diarise the appointments on the database for the relevant colleagues to attend the agreed meeting 
• To escalate sensitive/urgent matters to appropriate internal department or Team Leader and highlight repetitive issues/calls to Team Leader
• To add appropriate notes to customers electronic files

Personal Specification:

Good general standard of education to GCSE or equivalent level with strong admin and keyboard skills (or demonstrable & verifiable relevant work experience)

PC literate with demonstrable experience of Microsoft Office applications and strong keyboard skills

Excellent communication skills

Ability to prioritise workload and meet deadlines

Strong administrative and interpersonal skills

Honesty and integrity with some understanding of data protection

Excellent Customer service skills – can recognise customers’ needs and strives to provide the best level of customer service

This  is a company of choice to work for and a not for profit organisation, so a company that really cares. 

  So if you feel you are the right  individual that can offer a professional and engaging service and can commit to the 3 full months of work starting asap,  please send your details to us now.

If you do not hear back withing 3 working days, unfortunately you have not been shortlisted on this occasion but please do keep an eye for alternative suitable roles and thank you for your application