Customer Support Advisor

Join our dynamic Customer Support Team in Canary Wharf (and from home!)

Role: Support candidates through career transitions with personalised coaching and resources. Long term opportunity - minimum 6 months and potentially on-going.

Responsibilities:

• Send outreach emails and make follow-up calls to ensure candidate engagement
• Organise and schedule webinars, coaching sessions, and other support activities
• Monitor candidate progress and maintain accurate records in our system
• Respond quickly to candidate queries via phone and email
• Coordinate with the team to ensure consistent workflow and provide coverage as needed
• Liaise with Project Managers, Sales Team, and other colleagues to meet service level agreements
• Participate in team meetings and share best practices

Skills Required:

• Strong communication skills, both written and oral
• Experience in customer service and team environments
• Proficient in MS Office, especially Word, Excel, Outlook and 'IT Savvy' around several bespoke IT systems
• Excellent organisational and administrative abilities
• Ability to prioritise tasks and work under pressure
• Detail-oriented with a high level of accuracy
• Customer-focused with strong relationship-building skills
• Motivated team player with initiative and adaptability
• A commonsense approach to Issues

Hours: Monday to Friday 9.00 am to 5.30 pm (1 Hour for lunch)

Office dress code: Casual

What does Hybrid mean:

• Whilst this is an office-based contract, the offer is a hybrid option. The work is mostly from home but requires visits to the Canary Wharf office a few times a month for collaboration, and more intensively for training at the beginning (full time in the office to start with). If you prefer an office environment, you can work from the office more often. Travel costs to the office is unpaid and therefore you will need to be within commutable distance of Canary Wharf.

Like the role so far then read on....

If the idea of making a difference in people's careers strongly appeals to you then come and join our supportive and collaborative team.

Come - join us and be part of a company that values innovation and continuous improvement by applying below....