Customer Service Administrator

Doncaster
£23,000
Fantastic benefits package

Join our Client, a successful manufacturing business in Doncaster! As the business continue to grow, they are seeking a detail-oriented Customer Service candidate to contribute to their success. 

As an Customer Service Administrator, you will play a crucial role in the daily operations by accurately and efficiently processing customer orders. This role requires meticulous attention to detail, excellent organisational skills, and the ability to thrive in a collaborative team environment. 

Customer Service Administrator Key Responsibilities:

• Receive and review customer orders, ensuring accuracy and completeness
• Enter order information into the system with a high degree of precision
• Collaborate with other departments to confirm product availability and delivery timelines
• Communicate with customers to clarify order details or address any issues that may arise
• Coordinate with warehouse and shipping teams to ensure timely and accurate order fulfilment
• Monitor and update order statuses, keeping customers informed of any changes
• Resolve order discrepancies and address customer inquiries in a professional and timely manner
• Maintain thorough and accurate records of all order-related activities

Experience required of the Customer Service Administrator:

• Previous experience in order processing or a related field is preferred
• Experience with SAP is desired
• Exceptional attention to detail and accuracy
• Strong organisational and multitasking abilities
• Effective communication skills, both written and verbal

If you are eager to contribute to this dynamic team, we invite you to apply.