Techunite are recruiting for a growing MSP based in Godalming for a 2nd Line Support Engineer to join the helpdesk. This role is mostly a helpdesk support role but will have an element of going out to some local customer sites 1-2 times a week. Mileage paid for by the company or there is access to a company vehicle.

Key Experience Considered:

• Experience working in an IT helpdesk environment - 1st and 2nd line
• Experienced Microsoft 365 Administrator
• Experience working with Azure Active Directory and Security Setup for Entire 365 Estates
• Server administration to include Active Directory user and groups, Exchange/Office 365, file shares and permissions.
• Able to effectively communicate with team members, customers and managers and promote ideas and innovation.
• Methodical and adaptable approach to problem solving, must show initiative and resourcefulness when presented with unusual conditions.
• Apple experience beneficial 

Role Responsibilities:

• Support staff through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
• Customer site visits 
• Setting up new users on all systems and applications including but not limited to Google G-suite, AD/Office365, Creative cloud.
• Ensure Computers and Servers are maintained to a high standard and up to date with relevant software.
• Assistance with Server setup and migrations.
• Install and configure computer hardware operating systems and applications Microsoft OS and MacOS
• Communicate with technicians across different campuses to maintain continuity of specification throughout.
• Research and develop custom tools and processes to better manage the above.
• Perform physical checks on workstations and network connections.
• Carry out regular maintenance across the site during holiday periods.

Benefits and Perks:

• Additional leave
• Bereavement leave
• Casual dress
• Company events
• Company pension
• Free on-site parking
• Local Gym
• Health Care