OVERALL PURPOSE OF ROLE

In the senior role of Head of Operations - UK, the primary focus will be on promoting innovation and developing talent to ensure the highest industry standards by fostering a strong culture of performance.

The responsibilities include managing and overseeing the operational activities of the Service, Supply Chain, Warehouse, Project Engineering, and HSEQ departments. The successful candidate will prioritize quality, efficiency, and cost control to meet customer needs. Maintaining the company’s strong brand for quality will require attention to corporate social responsibility, continuous improvement, supply chain, and planning.

Responsible for:

Service & Business Development department.

Supply Chain department.

Project Engineering department

Warehousing

HSEQ department.

WORK ENVIRONMENT & REQUIREMENTS

This position will be located at our Doncaster site with regular travel within the UK to other locations and occasional international travel. The role will involve close collaboration with the senior management team in the UK, including the Finance, Sales, HR, HSEQ, and Procurement departments.

GENERAL DESCRIPTION – TASK RELATED

General Duties

• Create an operational strategy to align to the organisational objectives.
• Ensure the HSEQ culture is developed, understood, and embedded at all UK locations.
• Manage processes including resources and materials to ensure high quality products and levels of service in all locations.

• Ensure the correct processes and policies are in place across Service, Supply Chain, Project Engineering, Warehousing and HSEQ departments.
• Review and control budget management including costs, investments, and forecasts.
• Support the Supply Chain department in continuously building relationships with third party suppliers working alongside the Procurement team.

People Management

• Create an open communication culture.
• Lead and manage the teams, ensuring key tasks are prioritised. Setting clear daily, weekly, and monthly team goals and objectives
• Carry out people management duties including employee relation situations:
• Performance management
• Absence management including absence review meetings and dealing with long and short term absence
• Dealing with investigations, disciplinary and grievances
• workplace conflict
• Identify training needs and provide coaching.
• Recognise high performance

SKILLS, QUALIFICATIONS & TRAINING:

Essential:

Degree level or equivalent

Full UK driving license

Desirable:

Project management qualification such as PRINCE2

Process/continuous improvement qualification such as Six Sigma

PERSONAL SKILLS

Essential:

• Strong ability to lead a team
• Excellent communication skills, ensuring that great relationships are built with all stakeholders.
• Commercially savvy; understanding the business, how it works, and being able to analyse local, national, and global issues which may affect Heras.
• Ability to self-manage
• Strong resilience
• Great at problem solving with the ability to offer creative solutions and proposals.
• Capable of managing multiple streams of work with multiple stakeholders ensuring accuracy and meeting deadlines
• Analytical in approach with the ability to critically evaluate.
• Process orientated but with the ability to see the ‘bigger picture’.
• Open-minded and approachable
• Committed to delivering a high level of service/support to the business and our customers.
• Reliable and motivated team player

EXPERIENCE

Essential:

Wealth of experience in a similar role

Strong Supply Chain experience

Manufacturing and Engineering industry experience

Strong people management experience

Strong leadership skills

Good working knowledge of HSEQ processes and procedures

Strategy design, implementation, and monitoring

Process improvement

Project management

Desirable:

Working knowledge of Service operations

REPORTING STRUCTURE

Reports to:

Managing Director