Japanese Fintec Payment Solution Company
IT Support & Business Operations Specialist (Japanese Speaking Preferred)
Location: City Salary: 33K

Responsibilities
•    Manage and maintain internal networks to ensure smooth operations.
•    Supervise internal PCs, laptops, and equipment, ensuring functionality and availability.
•    Monitor B2C/B2B Forex business transactions and promptly respond to related inquiries.
•    Provide customer support for B2C/B2B transactions and operations.
•    Operate and oversee management screens for B2C/B2B activities.
•    Facilitate B2C deposits, withdrawals, and account openings.
•    Manage B2B account opening processes efficiently.
•    Communicate effectively with vendors and customers regarding trading and payment systems.
•    Oversee Forex and payment system operations, ensuring compliance and efficiency.
•    Compile and manage payment business operations to support organizational goals.
Requirements
•    Minimum 2 years of experience in the IT field, with expertise in hardware/software installations and network monitoring.
•    Previous experience as a Customer Support Specialist or similar role, demonstrating strong customer service skills.
•    Excellent communication abilities to interact effectively with internal teams, vendors, and customers.
•    Proven ability to work independently, prioritize tasks, and handle multiple responsibilities.
•    Permanent residency in the UK is mandatory.
•    Business-level proficiency in Japanese (reading and writing) is preferred but not required.
•    Proficiency in Excel and Word for managing and analyzing operational data.
•    No prior financial knowledge required; beginners are welcome.