Job - Housing and Maintenance Officer

Location - Kings Norton (local travel to sites)

Hours - 35 Per Week

Salary - £28,000-£30,000

Our client was founded as a charity in 1946 to provide a variety of services for older people.   Today it continues to provide a range of accommodation, care and support, including independent and supported housing, care homes with nursing and Day Care places within their care homes.

About You

Experience of working within housing management

Previous experience in positively resolving incidents

Working knowledge of housing law and benefit systems

Role Profile

Deliver an Allocation & Letting Service:

• Liaise with external stakeholders to deliver an effective referral pathway into the service/properties

• Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme’s re-allocation procedures

• Allocate properties ensuring customers meet the criteria, affordability and required landlord checks

• Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required

• Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfill and maximize their tenancy

• Liaise with the Tenant Support Officer (supported services) to consider existing dynamics and needs within the service, and ensure the most appropriate accommodation is offered to applicants. 

• Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement

Deliver a Housing Management Service:

• Produce/complete tenancies and explain requirements to new customers, manage all tenancy issues and complete appropriate records to enable the resolution/termination of tenancies where appropriate

• Undertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspections

• Respond to arrears in a timely way, writing to residents as soon as arrears occur, with clear breakdown of any HB owed – whilst clarifying ultimate responsibility of the debt, creating repayment plans with the resident and supporting them to meet their obligations. Where all support action has failed, to proactively progress to issue notices as applicable.

• Proactively support independent customers experiencing issues that may put their accommodation at risk; work closely with the Tenant Support Officer in supported schemes so that they may deliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefits.

• Where appropriate issuing warnings and Notices to Determine/Quite or Notices of Seeking Possession (NTDs/NTQs/NSPs) in consultation with Housing and Charitable Services Manager and in line with the tenancy requirements.

• Work directly with customers to monitor or reduce issues of anti-social behavior within the service

Support the Maintenance and Asset Management service:

• Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-let

• Report and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliant

• Liaise with contractors and colleagues around planned maintenance programs, ensuring that on-site delivery is well coordinated and in line with customer requirements

• Provide an administration service to Asset colleagues, ensuring works completion reports, invoices, quotes and other documents are processed and filed appropriately.

Other Information

You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours

You will be required to travel to different properties within the defined area as and when required

From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager

Person specification

• Experience of working within housing management

• Experience of dealing with/organise property repairs and statutory compliance data

• Experience of working with the ‘big 6’ compliance streams – Fire, Legionella, Electrical, Gas, Asbestos, Lifts.

• Be a team player with a caring, empathetic, flexible and resilient, can-do attitude.

• Previous experience in positively resolving incidents

• Demonstrate initiative and confidence to make and act on decisions

• Competent administrative and IT skills (to be able to produce reports and other communications) 

• Full Driving License and access to a car.