Job Opportunity: Customer Service Administrator in Colchester
Position: Customer Service Administrator
Location: Colchester, Essex
37.5 hour per week
Salary: Up to £25,000 per annum
Are you an excellent communicator with a keen eye for detail? Do you thrive in a fast-paced environment and have a passion for delivering exceptional customer service? If so, we want to hear from you!
About Us: We are a leading office supplies company, dedicated to providing top-quality products and exceptional service to our clients. Our team is at the heart of our success, and we are looking for a dynamic Customer Service Administrator to join us in Colchester.
Key Responsibilities:

• Handle customer inquiries via phone, email, and live chat with professionalism and efficiency
• Process orders, returns, and exchanges accurately and in a timely manner
• Maintain detailed and organized records of customer interactions and transactions
• Coordinate with other departments to ensure customer needs are met
• Assist in the resolution of any customer complaints or issues, ensuring satisfaction
• Contribute to continuous improvement initiatives within the customer service department

What We’re Looking For:

• Exceptional communication skills, both written and verbal
• Outstanding attention to detail and organizational skills
• Ability to multitask and manage time effectively
• Positive attitude and strong problem-solving abilities
• Previous experience in a customer service or administrative role is preferred
• Proficiency with MS Office and CRM systems is a plus

Why Join Us?

• Competitive salary up to £25,000 per annum
• Friendly and supportive team environment
• Opportunities for professional growth and development
• Convenient Colchester location with great transport links

If you’re ready to take the next step in your career and join a company that values its employees, apply today!