We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

The role

Orbit is delighted to announce that we are recruiting for a Community Connector for the Thriving Communities team covering our Coventry, West Midlands and East Midlands areas, based out of our Coventry office. The role is agile and involves working across Orbit neighbourhoods in the area. Community Connectors enable us to engage with customers at a local level, ensuring we increase access to Orbit's Better Days support services. 

This role is part of Customer & Communities where you'll help us to lead the way keeping our promise to more than 100,000 customers.

What you'll achieve

• Plan and deliver an ongoing programme of community engagement and activity events
• Support the Place Area Lead in developing and promoting day-to-day activities at Community Hubs and providing a regular face-to-face presence, building trust between local customers and Orbit
• Take responsibility for the marketing and customer communications for local engagement activities
• Collating data and impact of community events and activities for reports and providing feedback
• Providing Information Advice and Guidance (IAG) to Orbit customers and making customer referrals into Better Days support services

What you'll bring

Essential skills

• Comfortable speaking in public in front of a wide range of audiences and extensive experience within a customer facing role
• The ability to deal professionally and confidently with challenging conversations and behaviours 
• Must have a car for business use and be willing and able to travel
• Experience of collating monitoring and reporting data and customer feedback
• Excellent time management skills and ability to prioritise and manage own workload

Why Orbit?

Choosing us means being rewarded in every sense.

Here’s what you can expect to enjoy with us.

A rewarding experience that works for you

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive.  For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of

We’re proud to make a difference for people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.

How we hire

We aim to make our hiring process simple and fair:

1. Online application
2. Interview(s)
3. Decision and offer

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.