Housing Options Officer
Posted 09/07/2024 by Niyaa People Ltd
Housing Options Officer
Temporary, Full Time
£29-£31hr via umbrella
Location: Braintree
We are seeking two Housing Options Officers for a local council on a 3-month temporary basis. This role is ideal for those experienced in housing services, focused on providing front-line, customer-oriented support to individuals and families facing housing difficulties.
The Role:
As a Housing Options Officer, you will:
• Provide frontline service and specialist advice to prevent and relieve homelessness.
• Conduct investigations under PtV11 Housing Act 1996, as amended.
• Ensure statutory obligations are met.
Responsibilities:
• Offer comprehensive advice on housing needs in person or by phone.
• Participate in the duty rota and respond to emergencies.
• Prevent and relieve homelessness through various actions, including negotiations and referrals.
• Create and monitor Personalised Housing Plans.
• Assist customers in accessing housing opportunities.
• Liaise with social care teams, health providers, landlords, and other agencies.
• Conduct outreach services and facilitate Housing Advice Surgeries.
• Issue s184 decision letters within required timescales.
Required Experience:
• Good interviewing and interpersonal skills.
• Excellent organisational and communication skills with an empathetic approach.
• Strong IT and letter-writing skills.
• Experience providing housing advice and liaising with various organisations.
• Experience in a housing service or similar field.
• Experience issuing Personalised Housing Plans and writing s184 decisions.
• Willingness to work in the office for the first 4 weeks, followed by a hybrid pattern.
• Ability to manage your workload and work within a team.
• Willingness to conduct face-to-face interviews with homeless applicants.
Desirable:
• Experience using Civica (Abritas).
• Own transport and a valid driving licence.
• Availability to start with minimal notice.
If this role is of interest please give Tiyana a call on (phone number removed) or apply direct.
Temporary, Full Time
£29-£31hr via umbrella
Location: Braintree
We are seeking two Housing Options Officers for a local council on a 3-month temporary basis. This role is ideal for those experienced in housing services, focused on providing front-line, customer-oriented support to individuals and families facing housing difficulties.
The Role:
As a Housing Options Officer, you will:
• Provide frontline service and specialist advice to prevent and relieve homelessness.
• Conduct investigations under PtV11 Housing Act 1996, as amended.
• Ensure statutory obligations are met.
Responsibilities:
• Offer comprehensive advice on housing needs in person or by phone.
• Participate in the duty rota and respond to emergencies.
• Prevent and relieve homelessness through various actions, including negotiations and referrals.
• Create and monitor Personalised Housing Plans.
• Assist customers in accessing housing opportunities.
• Liaise with social care teams, health providers, landlords, and other agencies.
• Conduct outreach services and facilitate Housing Advice Surgeries.
• Issue s184 decision letters within required timescales.
Required Experience:
• Good interviewing and interpersonal skills.
• Excellent organisational and communication skills with an empathetic approach.
• Strong IT and letter-writing skills.
• Experience providing housing advice and liaising with various organisations.
• Experience in a housing service or similar field.
• Experience issuing Personalised Housing Plans and writing s184 decisions.
• Willingness to work in the office for the first 4 weeks, followed by a hybrid pattern.
• Ability to manage your workload and work within a team.
• Willingness to conduct face-to-face interviews with homeless applicants.
Desirable:
• Experience using Civica (Abritas).
• Own transport and a valid driving licence.
• Availability to start with minimal notice.
If this role is of interest please give Tiyana a call on (phone number removed) or apply direct.
- Type:
- Contract
- Start Date:
- 09/07/2024
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Telephone:
- Login or register to view
- Job Reference:
- J26612
- Job ID:
- 221974715
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