IT Service Transition Analyst

Duration: 6 months (potential extension)

IR35 status: Inside

Location: Wood Street, London (Mostly Remote)

Our client is seeking an experienced IT Service Transition Analyst to join their dynamic team. The successful candidate will play a critical role in ensuring the seamless transition of IT Services from development into live operations, maintaining service quality and minimising disruption to business operations.

Key Responsibilities:

• Oversee several projects and manage releases simultaneously.
• Set up and lead daily/weekly calls and agendas.
• Ensure service acceptance and lead a group of stakeholders.
• Understand and apply current IT Service Design and Transition policies, processes, and templates.
• Engage with the Service Design team to receive and execute work.
• Deliver IT changes through the IT Service Transition process into live operations.
• Raise required changes in ServiceNow or other platforms for readiness activities.
• Ensure minimum service acceptance criteria are met for all transitions.
• Conduct Early Life Support (ELS) reviews and agree on criteria for transitioning to BAU.
• Monitor and document all activities using provided templates and tools.
• Communicate effectively with various stakeholders, including project managers, service providers, and IT operations teams.
• Document all processes and updates thoroughly.
• Participate in governance forums and provide independent validation against service criteria.

Skills & Experience:

• Ability to handle multiple activities simultaneously.
• Previous experience in implementing IT services and solutions.
• Familiarity with the ITIL framework and service delivery.
• Background as a Project Manager or Business Analyst with IT Service experience.
• Strong organisational skills and process adherence.
• Use of ServiceNow for IT service capabilities.
• Experience in IT Change or Release management.
• Proven track record in IT Service Management delivery, including managing third-party suppliers.
• Involvement in Continual Service Improvement (CSI) programs.

*Detailed JD and list of objectives available upon request*