Job Title: Customer Experience Coordinator / Claims Handler

Join Our Team as a Customer Experience Coordinator / Claims Handler in Swanley, Kent!

Household Insurance is a crucial lifeline for customers facing losses from events like fire, flood, accidental damage, and storms. As leaders in this specialized field, our client's team, based out of Swanley, Kent, is dedicated to supporting customers through these critical times.

About the Role: Due to growth, we are expanding our team and seeking additional Customer Experience Coordinators / Claims Handlers for our Swanley location. In this role, you'll be an integral part of a close-knit team, assisting customers throughout their claim process. It's a fast-paced position where you'll manage a diverse caseload of home insurance claims.

Key Responsibilities:

• Demonstrate strong communication skills, both verbal and written.
• Drive all actions to be outcome-focused.
• Exhibit excellent organizational skills and maintain a tidy workspace.
• Work well within a team and independently with self-motivation.
• Accurately input data into various systems such as Xactware, Symbility, and other customer portals.
• Act as the primary liaison between customers, the service center, and contractors, ensuring clear and precise communication.
• Schedule appointments for both reactive and planned works for trades.
• Assist customers with their material choices for reinstatement works.
• Handle interim invoicing for reinstatement works.
• Ensure adherence to Service Level Agreements (SLA) and promptly report any issues to the Customer Experience Manager.
• Deliver outstanding customer service, always remaining courteous and professional.
• Analyze and correct financial data to ensure accurate projected margins and weekly updates to PMC.
• Resolve customer queries and escalate complaints to the relevant Manager as needed.
• Understand all contracts you are responsible for.
• Issue purchase orders and communicate with suppliers as required.
• Comply with Health & Safety, Environmental, and Quality procedures.

Who We're Looking For: We embrace candidates from diverse backgrounds who share our commitment to exceptional customer service. At our client's company, we value individuals who:

• Possess an open, positive, helpful, and responsible attitude.
• Thrive in both team and independent settings, taking initiative when needed.
• Demonstrate unwavering commitment to customer interests.
• Are organized, deliver high service standards, and have a willingness to learn.
• Have basic IT proficiency.

What We Offer: Joining our client means becoming part of a global organization that fosters success and personal growth. Imagine a job focused on restoring buildings and their contents rather than replacing them, prioritizing sustainability and responsible resource use. Here are some benefits of being a Customer Experience Coordinator / Claims Handler with us:

• 29 days holiday (including bank holidays) and additional benefits.

Training Requirement: Comprehensive 2-week training in Tamworth, Staffordshire - all expenses paid. (Exact start date to be confirmed)

Additional Requirement: A DBS Check will be undertaken during the first 2 weeks of employment.

Salary: Total Salary: £26,935 per annum Hours: Monday to Friday, 8:30 am – 5:00 pm

How to Apply: For more information or to apply, contact Zana at (phone number removed) or email (url removed). Please include "Customer Experience Coordinator / Claims Handler Application" in the subject line.

Join our team and help shape positive customer experiences in the restoration and construction industry!