Hello,

My client is a telecoms service provider; they are currently in need of an Onboarding Project Manager to join their team in Central Southampton.

The Onboarding Project Manager will be the primary contact for all matters related to accounts. You will need excellent communication and management skills, working closely with various departments to ensure a thorough understanding of the company’s product and its delivery.

Key Responsibilities:

• Lead the end-to-end onboarding process for new telecom clients, ensuring a seamless transition from sales to support.
• Develop and maintain internal systems.
• Coordinate with internal teams (sales, engineering, customer service) to ensure all project milestones are met.
• Serve as the primary point of contact for clients during the onboarding process, addressing any concerns and providing regular updates.
• Conduct discovery meetings with clients to outline project scope, objectives, and deliverables.
• Monitor project progress, identify potential risks, and implement mitigation strategies.
• Ensure all projects are delivered on time, within scope, and within budget.
• Continuously seek opportunities to improve the onboarding process and client experience.

Essential Skills and Attributes:

• Passionate about delivering exceptional customer service.
• Excellent communication skills.
• Ability to thrive under pressure.
• Strong affinity for technology and innovation.
• Process-oriented with excellent organisational skills.

Desirable Qualifications:

• Understanding of the telecoms industry.
• PRINCE2 or equivalent qualifications.

Benefits:

• Bonuses and Recognition: Incentives for hitting KPIs, including prizes for hard work.
• Generous Annual Leave: Including your birthday off every year.
• Career Progression: Opportunities for advancement within the company.
• Company-wide Events: Regular events to foster team spirit.
• Dress Down Fridays: Casual dress code every Friday.
• Refer a Friend Scheme: Rewards for successful referrals.
• Techscheme and Cycle to Work Scheme: Save on tech and cycling gear.
• Training and Incentive Budget: Personalised development opportunities.
• Wellbeing Programme: Initiatives to support your mental and physical health.
• Health and Fitness Subscription: Membership to health and fitness programs.
• Private Medical Health Care: Comprehensive health coverage.

Job Type: Full-time

Pay: From £32,000.00 per year

Hours: Monday to Friday 8:30-5:30pm

PLEASE RESPOND WITH AN UP TO DATE SALARY TO BE CONSIDERED.