SECURITY OFFICER (DAYS) - HM TOWER OF LONDON

Historic Royal Palaces is the independent charity that looks after the Tower of London, Hampton Court Palace, Kensington Palace, the Banqueting House, Kew Palace and Hillsborough Castle & Gardens.

Departments: Security
Home Palace: HM Tower of London
Status: Established/Permanent
Estimated: Start date1 September 2024
Salary: £32,316 per annum pro-rata (inclusive of supplements)
Days/Hours of work: Full Time (41 hrs p/w average).
Rota pattern: will include some weekends and evenings.

About the role

Historic Royal Palaces is the independent charity that looks after the Tower of London, Hampton Court Palace, Kensington Palace, the Banqueting House, Kew Palace, and Hillsborough Castle. We help everyone explore the story of how monarchs and people have shaped society in some of the greatest palaces ever built.
You will be joining our highly skilled Tower of London Security Team, ensuring the provision of a safe and secure environment to all visitors, staff, residents, and guests. You must have high moral and ethical standards and treat all persons with dignity and respect - values underpinning all you do.

You must demonstrate a high level of motivation and enthusiasm, to provide the very best environment in which to live and work for all customers – both internal and external. You will provide a high level of customer care and security awareness and provide support for our other frontline visitor teams.

Your remit will be varied and far-reaching - duties will include:

• Controlling all pedestrian and vehicle activity and access to the Tower, including key control.
• Taking regular patrols, enhancing security levels and maintaining a vigilant presence.
• Responding to alarms, escalated security incidents and suspicious behaviour.
• Providing a safe and secure environment for visitors, staff and residents.
• Providing security services for evening functions and events.
• Dealing with Metropolitan Police and Emergency Services when required.
• Meeting and greeting visitors.
• Bag searches.
• Managing the Business reception desk, offering a welcoming and professional point of contact for visitors and contractors.
• Projecting a smart, efficient and helpful image at all times.

About you

Security experience is essential. A current SIA licence is desirable.

The successful candidate must have an enthusiastic professional approach, have high standards, be punctual and have good personal presentation, excellent customer service and communication skills.You will be working with a small team, so being a “people person” is a must, respecting all persons and differences. You should also possess a flexible approach to working and be aware that outdoor working in all weathers can be involved.We’re looking for someone who can work both as part of a team and on their own.

You must possess the ability to think and act quickly and decisively in emergencies or under pressure. You would be able to use your own initiative to identify better ways of working and ensure excellent customer service.

Please only apply for this role if you have experience working in the security sector.

Additional Information

Historic Royal Palaces is an equal opportunities employer and truly values a diverse workforce. Applications are welcome from candidates regardless of their background.

You may also have experience in the following: Military, Police, Security, Protection, Armed Forces, CCTV, Security Officer, Security Guard, Site Patrol Officer, Mobile Security Officer, Security, Security Agent, Corporate Security Officer, Security Supervisor, Lead Officer, Security Lead, etc

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