1st/2nd Line IT Support
Posted 10/07/2024 by Supertemps Ltd
An exciting opportunity has arisen for a 1st/2nd Line IT Support professional to join a well-established organisation in Conwy. The ideal candidate will bring hands-on experience with Microsoft 365 administration, Meraki Wi-Fi, and BT Cloud platforms. Proficiency in managing devices via Intune and strong troubleshooting skills for Windows and Android hardware are essential for this role.
As the 1st/ 2nd Line Support you will be responsible for:
- Administrating Microsoft 365 stack, including SharePoint, Teams, and Endpoint/Intune device management.
- Overseeing Meraki Wi-Fi networks and email filtering using platforms such as Message Labs or Libra.
- Managing BT Cloud telephony with basic user creation.
- Providing hardware support for Windows devices (Lenovo or Samsung) running Windows 10/11, Android tablets and phones, and various HP desktop printers.
- Participating in upcoming projects, including organisation-wide Windows laptop refresh (240 users) and Android phone/tablet refresh (240 users).
The successful 1st/ 2nd Line Support candidate will have the following skills and experience:
- Previous experience in a similar IT Support role.
- Effective communication skills with the ability to convey information to non-technical users.
- In depth Microsoft 365 administration experience.
- Highly organised with the ability to meet multiple deadlines and ability to prioritise workload.
- Effective communication skills with the ability to convey information to non-technical users.
- Hold a Full UK driving licence and ability to travel to other sites when required.
This is a temporary, full-time role based at the organisation's head office near Llandudno Junction, working Monday to Friday. Initially for approximately three months, there is potential for a permanent position for the right candidate, with future hybrid working options. The role offers a competitive salary based on experience. You will join a progressive and dynamic work environment, working with the latest technology in a growing and successful organisation.
- Type:
- Temporary
- Start Date:
- 10/07/2024
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Job Reference:
- 9152
- Job ID:
- 221977781
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