Due to continued success in their development of the London Foodservice sector, my client a well established and respected Food processor  are now looking to recruit an additional Internal Sales Exective to join their team made up of a combination of telesales and customer service. They are looking build up on their achievements that they already made in the  Foodservice and a lesser extent retail/convenience sector based in London and expand into the Nationwide Foodservice sector, primarily clients such as Regional Foodservice Distributors, Contract Caterers, Purchasing  groups and consortia, health and education, local authorities and companies with multi-site retail operations. Initially, The role will involve a lot of cold calling, and appointment making but it is envisioned after 3 to 6 months that the focus will shift to a good mixture of customer service, managing existing customers and developing new.

GENERAL SUMMARY:

To assist and support the Sales Director In acquiring and  developing Foodservice Clients covering areas outside of London

Responsible for creating, establishing, developing and maintaining positive business and customer relationships. Identifying and securing new opportunities for growth within existing accounts.

Responsible for various stages of conflict resolution, expedite the resolution of customer problems and complaints to maximize satisfaction.

Maintains a positive and friendly company image by acting as the first line of contact to customers in person, online, and via telephone.

Processing and assisting with all pre- and post-sales related activities. You will liaise with customers, respond to general enquiries and complete administration activities to ensure we are providing the high-end service our customers expect.

Responsible for ensuring timely and professional response to any enquires or complaints, by ensuring perfect Customer Experience. Tracks daily, weekly and monthly work completion levels to meet or exceed established budgets. Researches, identifies, and corrects issues that cause inefficiencies in productivity and accuracy.

The goal is to contribute in sustaining and growing our business to achieve long-term success

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Increase Companys maket share by cold calling, and appointment making with Foodservice clients located outside London
2. Data Admin, Keep up to date company CRM for National Accounts to a high level

3. Assist in the creation of Marketing materials including product offers, Sample Packs and company presentations.

4. Client Support, Fist point of contact for client issues

5. Effectively listen and respond to customers' needs and concerns via phone, email and in person

6. Provide information about products and services to account

7. Support the Sales Director in various tasks that vary daily

8. Establish, develop and maintain positive business and accounts relationships

9. Maintains accounts database in high level

10. Supply management with reports of accounts needs, problems, interests, competitive activities, and potential for new products and services

11. Monitor, record and feedback individual results, including Performance Reviews with appropriate corrective action.

12. Pitches ideas for improving customer care, makes recommendations to management to improve customer experience

13. Tracks daily, weekly, and monthly activities to meet or exceed established goals. Researches, identifies, and corrects issues that cause inefficiencies in achieving agreed upon customer experience targets.

14. Responsible for maintaining a complete understanding of all company functions, computer screens and reporting.

15. Coordinate sales effort with Sales Director and other departments

15. Providing merchandising service to accounts

17. Participates in special projects and performs other duties as required

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

• Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures.

• Adhering to Company policies, procedures, and directives regarding standards of workplace behaviour in completing job duties and assignments.

Physical Activities:

In addition to office work, ability to grasp, bend, walk

QUALIFICATIONS:

Experience:

Previous Sales or Account management experience required. FMCG Food and Grocery European Food Knowledge, A European language would be an advantage

Education:

A Level or Equivalent

Specialised Knowledge and Skills:

Strong organizational skills, ability to multi task, set priorities, manage own time and workload to meet deadlines in fast paced and high-pressure environment

Strong Microsoft Office knowledge, attention to detail, ability to problem solve, Excellent written and verbal communication skills.

Enthusiastic and highly organized, confident working within a team and independently.

A positive attitude is a must with the desire to learn and progress in Sales and National Account Management,

Other:

A UK driving License is desired but not essential