Investigations Lead
Posted 10/07/2024 by Certitude Support
Investigations Lead
Location: Balham/Ealing with travel across London
Application Deadline: 31 July 2024
Salary: £46,700 per annum
Region: Balham
Job Summary
An exciting opportunity to join Certitude as an Investigations Lead as we continue to grow as London’s leading adult social care provider.
Salary: £46,700 per annum
Hours: 37.5 hours
Job Type: Permanent - Full Time
Department: Quality
Location: Hybrid working - Balham or Ealing office, services as needed across London and working from home
Interview Date: 8th August 2024
Benefits
- A stimulating work environment full of opportunities to learn and develop
- 25 days’ annual leave + bank holidays & enrolment onto a pension scheme
- 24-hour Employee Assistance
- Paid Enhanced DBS
- Eye care vouchers & Perkbox (employee benefits platform – for wellbeing and discounts)
- Salary sacrifice schemes available: Travel to work loan, Cycle to work Scheme, Gym Membership & Tech Purchase
About the role
The Investigations Lead is a role working in the Quality Team, responsible for engaging key internal and external stakeholders to develop and embed excellent investigation practices across Certitude.
The role of an Investigations Lead is to develop and embed a root cause analysis approach to ensure consistently high-quality investigations are undertaken, and learning outcomes are shared when things go wrong.
Duties will include:
- Act as the expert lead for all investigations, supporting investigators and ensuring that investigations (e.g. disciplinary, safeguarding, financial, grievance, serious incidents etc) are completed in accordance with our policies and processes, working collaboratively with stakeholders.
- Act as the lead for serious incident investigations and complaints, providing close advice and support to colleagues.
- Work closely with the Quality Programme Manager as the lead for complaints, liaising with the CEO to ensure that complaints are promptly acknowledged, investigated, outcomes reported, actions addressed and learning embedded.
- Support the development and maintenance of consistent best practice.
- Ensure investigations are clearly briefed, well-conducted within the allocated timescales, and that reports are concise, unbiased and have identified system and/or people factors that led to the issues and organisational learning.
About you
To be an Investigation Lead at Certitude, the following are essential:
- Experience of investigating serious incidents, complaints, safeguarding issues etc within a large/complex organisation.
- Experience of conducting investigations using root cause methodologies.
- Experience of investigations within the health and social care sector or relevant transferable experience.
- Demonstrable knowledge of the regulatory and compliance frameworks under which a third sector social care organisation works e.g. CQC.
- Exceptional report writing skills.
- Developed knowledge across a wide range of safety and investigative procedures and practices – specifically root cause analysis.
About the Organisation
We have a passion for life and make it our mission to support people in living the life they desire, whatever that may be. We care about the people we support and the work we do, and we would love for you to join us at Certitude.
Read more about us on our website and visit our work for us page. You can also learn about us through our Values and Behaviours.
Do you want to be an Investigation Lead at Certitude? Complete an application form and someone from the Recruitment Team will be in touch! If you have any questions, please contact us.
All our posts are subject to an Enhanced DBS disclosure as well as a full employment history and employment references. We are committed to equal opportunities in employment and the support provided and we welcome applications from all sections of the community.
We reserve the right to close vacancies before the date stated when we have received sufficient applications from which to make a shortlist. You are advised to submit your completed application form as soon as possible to have the best chance of being considered.
Investigations, Complaints, CQC, Standards, Quality, Lead, Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Community Development, , Vulnerable People, Not for Profit, NFP.
This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Location: Balham/Ealing with travel across London
Application Deadline: 31 July 2024
Salary: £46,700 per annum
Region: Balham
Job Summary
An exciting opportunity to join Certitude as an Investigations Lead as we continue to grow as London’s leading adult social care provider.
Salary: £46,700 per annum
Hours: 37.5 hours
Job Type: Permanent - Full Time
Department: Quality
Location: Hybrid working - Balham or Ealing office, services as needed across London and working from home
Interview Date: 8th August 2024
Benefits
- A stimulating work environment full of opportunities to learn and develop
- 25 days’ annual leave + bank holidays & enrolment onto a pension scheme
- 24-hour Employee Assistance
- Paid Enhanced DBS
- Eye care vouchers & Perkbox (employee benefits platform – for wellbeing and discounts)
- Salary sacrifice schemes available: Travel to work loan, Cycle to work Scheme, Gym Membership & Tech Purchase
About the role
The Investigations Lead is a role working in the Quality Team, responsible for engaging key internal and external stakeholders to develop and embed excellent investigation practices across Certitude.
The role of an Investigations Lead is to develop and embed a root cause analysis approach to ensure consistently high-quality investigations are undertaken, and learning outcomes are shared when things go wrong.
Duties will include:
- Act as the expert lead for all investigations, supporting investigators and ensuring that investigations (e.g. disciplinary, safeguarding, financial, grievance, serious incidents etc) are completed in accordance with our policies and processes, working collaboratively with stakeholders.
- Act as the lead for serious incident investigations and complaints, providing close advice and support to colleagues.
- Work closely with the Quality Programme Manager as the lead for complaints, liaising with the CEO to ensure that complaints are promptly acknowledged, investigated, outcomes reported, actions addressed and learning embedded.
- Support the development and maintenance of consistent best practice.
- Ensure investigations are clearly briefed, well-conducted within the allocated timescales, and that reports are concise, unbiased and have identified system and/or people factors that led to the issues and organisational learning.
About you
To be an Investigation Lead at Certitude, the following are essential:
- Experience of investigating serious incidents, complaints, safeguarding issues etc within a large/complex organisation.
- Experience of conducting investigations using root cause methodologies.
- Experience of investigations within the health and social care sector or relevant transferable experience.
- Demonstrable knowledge of the regulatory and compliance frameworks under which a third sector social care organisation works e.g. CQC.
- Exceptional report writing skills.
- Developed knowledge across a wide range of safety and investigative procedures and practices – specifically root cause analysis.
About the Organisation
We have a passion for life and make it our mission to support people in living the life they desire, whatever that may be. We care about the people we support and the work we do, and we would love for you to join us at Certitude.
Read more about us on our website and visit our work for us page. You can also learn about us through our Values and Behaviours.
Do you want to be an Investigation Lead at Certitude? Complete an application form and someone from the Recruitment Team will be in touch! If you have any questions, please contact us.
All our posts are subject to an Enhanced DBS disclosure as well as a full employment history and employment references. We are committed to equal opportunities in employment and the support provided and we welcome applications from all sections of the community.
We reserve the right to close vacancies before the date stated when we have received sufficient applications from which to make a shortlist. You are advised to submit your completed application form as soon as possible to have the best chance of being considered.
Investigations, Complaints, CQC, Standards, Quality, Lead, Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Community Development, , Vulnerable People, Not for Profit, NFP.
This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
- Type:
- Permanent
- Start Date:
- 10/07/2024
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Telephone:
- Login or register to view
- Job Reference:
- 6661
- Job ID:
- 221979354
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