Lead Tenancy Officer

Rugby (Hybrid)

£24 per hour umbrella

Contract (12 months+)

The Role:

• To provide supervision, assistance and guidance to the Housing Management Team as whole around further action to be taken or not taken in an effort to sustain tenancies.
• To conduct final reviews and analyse individual tenancies, tenants and actions taken in an effort to sustain tenancies and make recommendations to case officers around the next steps to be taken.
• To assist the Housing Officers, Housing Officers (Independent Living) and Housing Coordinators where additional informal support is required.
• Provide advice, assistance and information to tenants and the general public by way of office interviews, home visits, telephone calls, written correspondence and e-mail, efficiently and courteously with particular emphasis on customer care.
• Liaise with all housing teams, Housing Services Team Leader and other Officers of the client, to ensure appropriate support is provided in the delivery of housing services and to identify and resolve any complaints or problems.

The Candidate:

• Able to work independently and as part of a team, prioritising own workload and meeting deadlines.
• Must be able to deal with pressurised situations in a controlled and effective manner.
• Must be able to make concise written reports in a timely and accurate manner.
• Have an understanding of the current housing issues and the local and national political and social framework within which local authority housing services operate.
• Previous experience dealing with the public both face to face and by telephone with a varying customer base.

How to Apply:

Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or call me on; (phone number removed).