Permanent, Part Time (24 hours per week)

We work together – We make things better – We do the right thing

Rooftop Housing Group is a modern, dynamic and flexible social business, aiming to deliver high quality, value for money services. We are proud of our people and what we achieve, making a positive impact on lives every day.

We need high performing people at all levels who can champion our culture, live our values and facilitate high performance in others, encouraging applications from all candidates with the right experience and qualifications. Supporting individuals to request reasonable adjustments that will help them to perform to the best of their abilities and make them feel more comfortable. We strive to maintain a skilled knowledgeable and motivated workforce who are empowered and engaged through working in a supportive working environment.

Equality, diversity, and inclusion

We are committed to creating an inclusive culture that celebrates the diversity throughout our teams and in the communities we serve.

Some of the examples where we put this into practice include celebrating Pride month through our Inclusion Alliance, being a Disability Confident employer and, signing up to the Armed Forces Covenant. We make every effort to achieve equality of outcomes in all aspects of our employment including recruitment and selection, training and development and employment practices.

Please let us know if there is anything we can do to make this application process more accessible.

The benefits

We want to ensure you are rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Flexible working
• Holiday buying and selling scheme
• A day’s paid leave for your birthday or annual celebration
• 2 days paid leave to help with a house move once you have completed your probationary period
• Life assurance
• Health cash plan, which includes a range of treatments including dental treatment, physiotherapy, consultation, and 24-hour free confidential helpline
• Company contribution to mindfulness and fitness e.g. discounted gym membership, fitness classes or mindfulness apps.
• Online discount with a number of retail, supermarkets, cinema, insurance, and holidays.
• Funded training and sponsored qualifications.
• 2 days paid volunteering leave per year.

About the role

We’re now seeking a Housing with Care Officer – someone to deliver a supported housing management service for Housing with Care services.

Within the role, you will support the wellbeing and independence of vulnerable customers through individual plans, group activities and signposting to specialist agencies, supporting them through the housing pathway into appropriate accommodation. You will effectively manage referrals, offers, complete tenancy sign ups, process terminations, void checks and undertake new tenancy visits, and liaise with local authority housing and social services and other stakeholder statutory and voluntary organisations to ensure the timely allocation of properties. You will hold weekly customer surgeries to deal with housing related queries and carry out regular monitoring inspections at schemes, including routine health & safety checks.

About you

We’re looking for someone who has experience of working in a similar role, with older or vulnerable customers. Your experience will include providing information, advice and guidance and dealing with problems and complaints in a prompt and effective manner. With a strong customer focus and excellent communication skills, you will have knowledge of current housing legislation including welfare benefits and be able to work under own initiative and manage challenging situations.

A Level 3 Housing qualification (or another related qualification) is desirable, as is experience of multi-agency working, including statutory and voluntary agencies.

Closing date: 8th August 2024. 

Interview date: To be confirmed

Please refer to the recruitment pack upon completing your application.