Location: Hybrid working with 3 days in the office (Bradford)
Contract Type: Permanent
Salary: circa £42,000 per annum
Hours: Full-time

Job Purpose:

• Lead, develop, and deliver an outstanding shared service operation.
• Take ownership of all people matters and performance, inspiring the team to deliver exceptional service.
• Provide HR advice to leaders and colleagues, supporting case work as needed.
• Ensure the colleague experience is exceptional, managing timely responses and high service levels.
• Drive a culture of high performance, aligned with SLAs and KPIs.
• Embed values, the employee brand, and a positive colleague experience throughout processes.
• Develop, deliver, and embed people policies and procedures.
• Lead reporting, dashboards, and data management for the People Team, ensuring compliance and efficiency.
• Manage all aspects of account management, from talent acquisition to workforce planning, ensuring 100% compliance and accuracy.
• Support the journey to become an Employer of Choice through strategic interventions and cultural initiatives.
• Streamline and automate transactional processes to drive continuous improvement.
• Influence and champion the people strategy, addressing business issues to enable leaders and colleagues to thrive.
• Manage HR systems and people data, ensuring accuracy and effective use.

Shared Service:

• Establish and lead a new shared service operation.
• Develop processes and procedures covering Onboarding, HR, L&D, Benefits, and reward.
• Ensure 100% compliance across all administrative functions and policies.
• Provide advice and support to colleagues and leaders on the employee lifecycle.
• Act as a key point of contact for colleagues and leaders, ensuring effective self-service.
• Develop self-serve materials and knowledge articles for ease of use.

Onboarding:

• Collaborate with Talent and Resourcing Manager to deliver outstanding onboarding experiences.
• Ensure clear timelines and KPIs are met, keeping leaders informed throughout.

Policy and Procedures:

-Review and develop people policies in line with UK legislative changes and organizational ethos.

-Develop leader toolkits for all policies and procedures.

Learning and Development:

-Coordinate and administer all L&D activities.

-Manage OD events, activities, and seminars.

-Report on and ensure mandatory training compliance.

Data & Data Compliance:

-Ensure 100% compliance across all administrative functions.

-Utilize HR insights to inform decision-making and drive improved outcomes.

-Develop HR dashboards and analytics to enhance service delivery.

Wider Team Support:

-Support in managing employee relations issues, investigations, and conflict resolution.

-Guide managers and employees, ensuring fair and consistent treatment.

Qualifications:

CIPD Level 5 Qualified (or working towards).

Experience and Skills:

• Experience leading a shared service operation.
• Comprehensive understanding of the employee lifecycle and HR administration.
• Track record of delivering exceptional customer service.
• Strong analytical skills and stakeholder management.
• Proficiency in HR systems, processes, and UK employment law.
• Excellent communication and ability to challenge thinking.
• Experience in managing reporting, data dashboards, and compliance.

Personal Attributes:

-Highly driven and proactive.

-Organized with excellent interpersonal skills.

You may have experience in the following: People Services HR Manager, HR Shared Services Manager, HR Operations Manager, HR Service Delivery Manager, HR Business Partner Manager, HR Manager, HR Operations Lead, HR Service Manager, HR Specialist Manager, Employee Services Manager, etc.

REF-215 421