Customer Service Administrator

Taskmaster Recruitment are looking for a Customer Service Administrator to work for our client based at their office in Market Deeping.

Role Overview:

As a Customer Service Administrator, you’ll be a friendly face that customers turn to when they need assistance. Your primary focus will be ensuring their satisfaction, addressing inquiries promptly, and building lasting relationships. While aftersales responsibilities are part of the role, your dedication to exceptional service will be the driving force behind your success.

Responsibilities include:

• Be the first point of contact for customers via phone, email, or chat.
• Listen actively, empathise, and provide effective solutions to their concerns.
• Handle inquiries related to product information, returns, and warranty claims.
• Efficiently process customer orders, ensuring accuracy and timely delivery.
• Collaborate with our warehouse and logistics teams to coordinate order fulfilment.
• Balance and prioritise orders based on inbound stock levels and customer demand.
• Maintain awareness of stock levels at our warehouses.
• Collaborate with inventory control teams to mitigate stockouts and overstock situations.
• Maintain a close working relationship with our operations teams at two sites.
• Communicate effectively to ensure seamless coordination between customer service and operations.
• Utilise Microsoft Excel for data analysis, reporting, and order tracking.
• Manage emails and appointments efficiently using Outlook.

Key Skills/Attributes:

• Excellent Communication:  Clear, concise, and friendly communication skills are essential.
• Proficiency in Microsoft Office.
• Excel: Ability to create and manage spreadsheets, analyse data, and generate reports.
• Outlook: Experience in managing emails, appointments, and customer communication.
• Problem-Solving: Ability to think on your feet and find creative solutions.
• Attention to Detail: Accurate order processing and query resolution are critical.
• Team Player: Collaborate effectively with colleagues across departments.
• Customer-Centric Attitude: Passionate about delivering outstanding service.

Hours: Monday to Friday: 9:00AM - 5:00PM

Pay rate: £26,000-£28,000PA

Please apply for full details.

Taskmaster Resources LTD is acting as an Employment Business in relation to this vacancy. (Permanent Vacancy)