About Reddiseals: Reddiseals is a leading supplier of window and door hardware to the construction industry. We pride ourselves on delivering high-quality products and exceptional customer service, whilst providing a friendly and varied working environment with progression opportunities.

Principal Responsibilities: As a Sales Administrator, you will play a crucial role in ensuring smooth operations within our sales department. Your responsibilities will include:

Customer Interaction:

• Proactively handling customer enquiries and orders via phone, trade counter, email, and internet channels.
• Providing excellent service by addressing customer queries promptly and professionally.

Order Processing:

• Accurately and efficiently processing orders using our new ERP system.
• Collaborating with the Operations team to ensure timely and accurate order fulfilment.

Product Information and Quotations:

• Offering product information, advice, and quotations to customers.
• Assisting customers in making informed decisions about our products.

Complaint Handling:

• Managing customer complaints and queries courteously and professionally.
• Resolving issues promptly to maintain customer satisfaction.

Continuous Improvement:

• Contributing to the development of the sales department by suggesting improvements and innovative ideas.

Experience & Skills Required: To excel in this role, you should have the following qualifications and skills:

Previous Experience:

• Prior experience in a similar sales administration or customer service role.

Communication Skills:

• Excellent communication and interpersonal skills.
• Ability to engage with customers effectively.

Technical Proficiency:

• Familiarity with Microsoft Office applications.
• Proficiency in using ERP systems.

Attention to Detail:

• Strong organisational skills and attention to detail.
• Accuracy in order processing and documentation.

Adaptability and Teamwork:

• Ability to work under pressure and prioritize tasks.
• Comfortable working both independently and as part of a team.

Positive Attitude:

• A proactive, flexible, and positive approach to work.
• Passion for construction products and values.

Salary & Benefits:

• Competitive annual salary commensurate with experience
• 22 days holidays per annum increasing to 25 days after 2 years’ service + bank holidays
• Private contributory pension with salary sacrifice & death in service benefit

If you are interested in this opportunity, please apply with your CV to Maddy Senatore. We look forward to hearing from you.