PS Ltd has an exciting opportunity available for our client in Knutsford who are a leading global financial services business.

The ideal candidate should be willing to go the extra mile, with a positive ‘can-do’ attitude!

If you’re a well-organised individual with an eye for detail and are a confident and sociable person, who enjoys develop strong rapport and trusting relationships with colleagues and guests, loves being part of a team and helping others succeed. Then this is the role for you.

£13.00 per hour

3 months contract

DBS Check required!!! (we can provide this service for candidates without a DBS)

KEY PURPOSE:

• Always willing to go the extra mile, with a positive 'can do' attitude, you will be a well-organised individual with a keen eye for detail. Successful applicants will have a confident and sociable personality to develop strong rapport with colleagues and guests and make recommendations based on previous experience and feedback.

Key Responsibilities

Hosting operations:

• Ensure Colleagues feel welcome, and their needs are taken care of in a fun, friendly and professional manner at all times.
• You’ll be an ambassador for brand principles, culture and values; someone who embraces an ethos of outstanding service and keeps it at the heart of everything you do.
• Dealing with guest and colleague enquiries promptly and politely.
• Conduct assigned Daily Checklists to ensure the quality of assigned work spaces, improve performance and enhance tracking
• Using the existing process and technology, assist in room booking and guest arrivals
• Maintaining a clear, presentable, and safe office floor. Maintain a strong floor presence and observe quality control issues (ie. facility cleanliness, comfort factors) and actively log tickets requiring service from other areas.
• Providing Technical support in the form of first-line fixes such as reboots and connection inspections while delivering against a clear handoff process to the Techbar for unresolved issues
• Deliver occasional surprise and delight or pop-up events.
• Customer Relationship Management: developing deep and trusting relationships with colleagues, proactively gathering information on their needs and preferences to be able to provide highly personalised service in the moment whilst also predicting and anticipating future needs.
• Capture guests & colleague’s individual preferences for future visits and think creatively of ways to accommodate any special requests.
• Coordinate service items, and décor items to activation on a timely basis to include breakdown and storage of items
• Recommend best practices to your Regional Workplace Experience Manager related to colleague experience, hospitality, operations, and events.
• Proactively communicate with the Experience teams and assist other service groups to ensure a ‘one team’ ethos.
• Assist in driving high colleague participation in all workplace/curated experiences.

Desk operations:

• Assist the team with preparation of reports
• Management of the daily service delivery of the curated experience vendors/activations
• Conduct periodic review and revision of base building documents for your respective flooR
• logging all activity so the business can continually learn and adapt to serve our customer in the most effective manner.

Qualifications Required

• Minimum 3-5 years customer services experience, specifically dealing with Blue Chip/ High Touch clients
• Proven ability to function successfully within a strong team environment
• High Proficiency of Microsoft Office, Excel and Power Point applications, knowledge in property management / Condeco systems a plus
• Excellent telephone skills and verbal communication

Work Environment

• Work is performed in an office setting
• Desk work accounts for approximately 30% of the time
• Walking/inspecting/engaging with colleagues/hosting activations the site 70% of the time
• Must be able to lift a minimum of 25 pounds
• Must be able to work under pressure and time deadlines during peak periods