Technical System Analyst

Business Area: IT

Place of Work: Liverpool

Contract Type: Fixed Term Contract

When you join USS, the size and scale of our pension scheme means you will have numerous opportunities to learn and develop your career. Given our size you'll have real autonomy and influence as you collaborate closely with a wide-ranging team of experts.

Our office is a vibrant place to work, and we offer flexibility of office/homeworking due to our hybrid model.

About the role

In your role as Technical System Analyst you will make a meaningful and valued contribution from the outset.

This role will provide a great opportunity to join the Business Systems & Change team, ensuring delivery of application technical analysis, configuration, support & associated MI.

Additionally, the Technical System Analyst will be maintaining the operational services to the business and members are maintained.

What you will be doing

As a trusted part of the IT you will be responsible for:

• Ensuring operational service is delivered to agreed standards and SLA’s, with support provided between agreed business supported hours
• Supporting the timely delivery of audit actions and IT risk mitigations
• Contributing and complying with business applications policies, standards and audit
• Providing technical advice during any projects on the IT and group transformation portfolio
• Providing advice, support & guidance in issue management and problem resolution for all supported business systems
• Ongoing support of the scheme digital solution alongside 3rd party providers
• Ensuring all technical systems support activities defined in support models for group Business Systems are adhered to
• Providing & contribute to MI & outputs related to the supported business systems
• Identifying and build relationships in the business for business system support
• Ensuring business systems technical support calls are managed and addressed within service level agreement
• Taking accountability for ensuring knowledge and skills are shared/transferred between the technical systems support team
• Providing application support for all business systems across technical systems support
• Mandatory and requested system changes are supported and delivered to timeframes and quality
• Ownership and accountability to resolve group business systems support calls and incidents, including working with third party suppliers
• Providing advice, supporting & guiding in issue management and problem resolution, including development and support for required system changes

About you

We know that sometimes people can be put off applying for a job if they don't tick every box, if you're excited about working for us and have most of the skills or experience we're looking for, then please apply, regardless of whether you meet all the requirements outlined in this profile.

To be successful in the role you will have:

• Prior experience and knowledge of pensions processes and legislation
• Good relationship and stakeholder management skills, with focus on customer service and attention to detail
• Established technical knowledge of application systems
• Experience and demonstrate as working as part of a team
• Experience of working with third party companies/suppliers
• Preferrable Azure Application Insights (APM) and basic Azure API experience
• Strong communication skills (written, pictorial, presentational and verbal) including the ability to adapt communications to different audiences.

Why join us?

At USS, every individual contributes to building a secure financial future for our members and their families. We strive to create a work environment where everyone can thrive professionally while making a meaningful impact on the lives of others.

We're also committed to helping you build your career by providing opportunities for development.

We put a focus on recognising and supporting each individual's unique career path, driving this forward with the support of an engaged and proactive management team.

Here at USS, we want you to thrive in and out of work with a friendly team, flexible culture and excellent range of benefits!

How we will reward you

- Great starting salary

- Generous annual leave package

- Access to a high quality pension scheme provided through Universities Superannuation Scheme

- Supportive people policies (including enhanced occupational sickness pay and family friendly pay)

- Financial contributions towards your personal development to help you maintain your physical and mental wellbeing

- Access to a range of health and wellbeing services i.e., private healthcare, discounted gym membership

- Learning and development opportunities to develop your skills, knowledge and talent

- Employee Volunteer Day’s to support the communities where you work and live

- Cycle to Work Scheme
 

Our culture and values

Our people are what makes us different. We work together to create a diverse and inclusive culture that embraces individuality, where people are welcomed and feel comfortable in the knowledge that they can be themselves. Our purpose firmly states the importance of members, putting them ‘front and centre’ of what we do. This is embedded through our values:

• Integrity
• Collaboration
• Excellence

About us

Universities Superannuation Scheme (USS) was established in 1974 as the principal pension scheme for universities and higher education institutions in the UK. We work with around 330 employers to help build a secure financial future for more than 528,000 members and their families. We are one of the largest pension schemes in the UK, with total assets of around £75.5bn (at 31 March 2023). To find out more, please visit the USS website.

USSL is proud to be an equal opportunity employer. We strive to ensure our recruitment process is as flexible and inclusive as possible so we can attract diverse candidates and recruit the best talent.