Job Title: Night Social Host

Location: Southall

Salary: £27k per annum + £3k annual bonus (paid in 4 quarterly installments)

Hours: Full Time, 4 nights on, 4 nights off rotation, 12 hours per night (8pm-8am)

Reports to: General Manager

Job Role and Responsibilities

Our client is looking for a Night Social Host to join their vibrant community. As a Night Social Host, you will play a pivotal role in creating an exceptional experience for members. Your duties will encompass various tasks, from welcoming members to ensuring their stay is enjoyable and comfortable. Key responsibilities include:

• Member Check-In/Check-Out: Greet members, verify identity, process payments, provide information on amenities, and ensure a smooth check-in and check-out process.
• Communication: Promptly and professionally answer phone calls and emails, ensuring all non-members are properly registered to maintain a safe environment.
• Customer Service: Address and resolve member complaints or issues, offer solutions, and ensure member satisfaction by following up on any concerns raised.
• Breakfast Preparation: Prepare and lay out the daily morning breakfast, ensuring compliance with food safety standards and high member satisfaction.
• Technical Support: Troubleshoot issues in the Audio and Visual studio, provide guidance on equipment use, and report technical issues.
• Mail and Package Handling: Sort and distribute mail and packages accurately.
• Facility Management: Conduct regular safety and security checks, ensure communal areas are clean and well-maintained, and report any issues.
• Record Keeping: Maintain accurate member information and daily records, updating the day team with relevant information.
• Collaboration: Work closely with housekeeping and maintenance teams to address additional member needs.
• Additional Duties: Undertake any other duties or special projects as assigned by management.

Why Work for Our Client

• Dynamic Environment: Be part of a lively and engaging community.
• Competitive Remuneration: Attractive salary with additional performance bonuses.
• Work-Life Balance: Enjoy a balanced work schedule with 4 nights on and 4 nights off.
• Career Growth: Opportunities for development and advancement within the organization.
• Supportive Team: Work collaboratively with a dedicated team to provide outstanding service.

Person Specification

• Experience: Previous experience in night customer service or hospitality preferred.
• Skills: Ability to multitask in a fast-paced environment, excellent communication and interpersonal skills, strong attention to detail, and basic computer skills.
• Desirable: Experience with DJ and podcast equipment, interest in food preparation (preferred but not essential).

If you are passionate about delivering exceptional service and thrive in a dynamic, fast-paced environment, we would love to hear from you. Apply now to join our client's team and contribute to a memorable member experience.

Step Ahead is acting as an Employment Agency Step Ahead is committed to preventing discrimination in its recruitment practices by stimulating genuine equality of opportunity. This means that everyone is treated solely on the basis of competence and merit, regardless of age, gender, marital status, sexuality, ethnicity, racial, religious or disability considerations, and we welcome applications.