Senior Customer Account Manager – Relationship Manager – Account Development –  Retentions and Customer Service - 80% email 
Consultative Account Management role for an award winning B2B Wellbeing Solution
Office Based in Manchester City Centre – stunning, modern offices.
Manage your own portfolio of 100+ client accounts, nurture and develop, identify business opportunities.  
£30,000 basic, with excellent BONUS structure! Plus, fantastic benefits, company incentives and more…
Growing team, wicked business, great product – build your career!  
Kaylie @ Duval is recruiting, get in touch to discuss this consultative career role.

We’re looking for great communicators with a customer service focus who can build a rapport with clients and develop relationships. We need consultative account managers with a great attitude who are enthusiastic about wellbeing, this is a brilliant product! – Develop your accounts, sell the solution!

Consultative, client focussed, experienced B2B Account Managers, we are looking to speak to you. This is an outstanding opportunity to get on board an award winning, growing business!

The Role:
As an account manager, you will be responsible for your own portfolio of around 100 clients. You will develop and nurture your accounts to ensure client understanding and provide support with promotion through effective communication, while identifying further revenue opportunities. Duties involve day to day management of your portfolio via virtual review meetings, presentations and attending occasional on-site client events. You will negotiate renewal terms, liaise with intermediary and direct clients, provide excellent service levels, maintaining accurate client CRM records and negotiate renewal pricing whilst working toward internal KPI measures.

Who will you be?

• A salesperson, motivated and determined to do well with very strong 18 months+ in B2B sales / account management with the ability to thrive in a KPI driven environment
• Passionate about well-being and offering a genuinely (potentially) life changing solution and service
• Understand that this is a marathon not a sprint – build it, grow with it and forge a brilliant career
• You will have the right morals and attitude towards this solution and a passion for it, but still confident and capable of hitting targets and achieving a genuinely achievable, lucrative bonus/commission
• You will be positive, mentally agile, a fluid communicator

The Day-to-Day:

• Managing a portfolio of circa 100 key clients based across the UK and Ireland, but predominantly in central UK.
• Proactive client relationship management to ensure that targets are achieved for contract retention levels and renewal of premiums issued.
• Project management and delivery of new client implementation, to ensure the business offering is fully imbedded into key corporate clients.
• Supporting with tender and bid exercises to represent the relationship management function.
• Renewal negotiations via intermediary and direct clients, always demonstrating return on investment for clients.
• Delivery of consultancy services to clients regarding product options specialist service such as onsite training and Critical Incident Stress Management (CISM)
• Identify opportunities to up-sell and actively promote additional services with a target of £10,000 new business per quarter.
• Achieve 3 self-generated new business client wins per quarter.
• Ensure we understand client needs and market changes, providing feedback to senior management in order to develop our proposition and remain ahead of the market.
• Maintain the highest standard of customer service and support to the sales and bid team.
• Maintain personal statistical renewal reports on a daily basis, highlighting at risk clients and further opportunities. Providing weekly renewal and activity updates

Exciting Account Management role based in Manchester. Speak to Kaylie @ Duval for more information, apply today!!!