Please note that this role will close at 00:01 on Friday 26th July and therefore we advise getting your application in no later than midnight on Thursday 25th July.

About Ofcom

Ofcom is the regulator for the communications services that we use and rely on each day. We make sure people get the best from their broadband, home phone and mobile services, as well as keeping an eye on TV and radio.

Our culture is clear – we live by our values: Empowerment; Excellence; Collaboration; Agility and Respect. These define how we work to deliver our purpose, now and in the future. The behaviours which support these values set the path for a fully inclusive and innovative culture at Ofcom.

We focus not only on what we do, but how we do it. We pride ourselves on being an organisation of people who genuinely care about helping others.

About the Team

The Enforcement team plays a critical role in ensuring that the regulation and policy we put in place to protect consumers and citizens is effective. The Enforcement team identify and respond to non compliance affecting consumers and competition in the telecommunications, postal and broadcasting sectors.

The team works with policy teams across Ofcom, carries out advocacy work with stakeholders and actively enforces the regulatory conditions that Ofcom imposes on regulated providers, as well as enforcing general consumer and competition law. We routinely monitor complaints, analyse evidence and take swift action to deal firmly and effectively where we see harm, including opening formal investigations, issuing penalties and seeking redress where appropriate.

Purpose of the Role

The case leader role is key to Ofcom’s ability to carry out effective and robust enforcement activity. The post holder will deliver enforcement projects and case work and will also support the team’s wider work to provide enforcement input to key policy projects and carry out advocacy work to promote deterrence.

Your key responsibilities

• Leading enforcement case work and monitoring programmes
• Delivering case work to agreed timetable and at high quality whilst being mindful of the bigger picture, recognising how your work fits in with and supports wider policy objectives.
• Leading multi-disciplinary case teams;
• Defining the scope of the work and identifying potential consumer or competition harm;
• Gathering and analysing evidence to assess compliance
• Making effective use of resources and managing risks;  and
• Producing written documents and materials for both internal and external audiences.

Supporting policy outcomes – working with enforcement and policy colleagues across Ofcom to:

• Input to policy development to help design enforceable policy interventions
• Help develop proactive strategies to encourage stakeholder compliance with remedies imposed

Compliance advocacy:

• Developing effective working relationships with colleagues across Ofcom policy, legal and operational teams;
• Maintaining fair and professional relationships with external stakeholders (including companies we may be investigating, public bodies and other stakeholders), and representing Ofcom’s position at meetings.
• Setting out key learnings for industry and Ofcom across key work areas and be able to communicate what “good” looks like and set out implications of non-compliance (deterrence).

The skills, knowledge and experience you will need for success:

• Executing Plans: You will need project management skills to organise tasks and set clear goals, managing resources effectively, whilst keeping an eye on progress andensure projects are run in accordance with public guidance.
• Forming Relationships: You will be able to build and maintain constructive and productive working relationships with internal stakeholders and engage with external stakeholders in a fair and professional way.
• Harmonising Work: You will be able to lead and work collaboratively with multidisciplinary teams and to support colleagues to both deliver work and also develop their careers. You will also be able to work collaboratively with others to deliver a specific workstream within a larger project
• Articulating Ideas: You will need excellent verbal and written communication skills. Written communication and drafting skills are very important in developing clear documents addressing key issues and you will also need to be confident communicating arguments in person.
• Building solutions: Our decisions must be based on clear and accurate evidence-based analysis. You should be experienced in analysing different types of evidence, identify key issues, and translate findings from this evidence into comprehensive, well-reasoned written arguments and recommendations on next steps.
• IT skills including the use of Microsoft Office products.

How to apply:

Please send us your CV and a covering letter. The covering letter should be no more than two pages and should explain what has motivated you to apply for this role and what you think you would bring to it.

At Ofcom we prioritise inclusive and diverse recruitment in order to truly reflect the society we represent.

Where positions are listed as full time, we remain open to reduced hours, part-time arrangements, job shares and other flexible working options from day one of employment.  We warmly welcome applications from candidate returning to work after a break – for whatever reason.

As a disability confident employer, we offer interviews to any disabled applicant who meet essential criteria for advertised roles.  Learn more about the scheme here.

If you need information in an alternative format or have specific preferences, please contact our recruitment team.