Are you an experienced Parts Advisor in the Salisbury, Wiltshire area with a keen eye for detail and a customer service whiz? Do you thrive in a fast-paced environment and enjoy building strong relationships? Then keep reading as this Parts Advisor role in Salisbury, Wiltshire could be perfect for you!

My client is seeking a motivated and customer-focused Parts Advisor, in the Salisbury area. In this role, you will play a vital role in ensuring our customers have a positive experience by providing exceptional service and ensuring they receive the correct parts they need, when they need them.

Responsibilities:

• Develop and maintain positive relationships with customers, both in person and over the phone.
• Receive parts orders, interpret customer requests, and offer expert advice on parts selection and pricing.
• Utilise parts catalogues and inventory systems to locate and verify parts availability.
• Source unavailable parts from other dealerships or initiate stock orders when needed.
• Process orders efficiently, ensuring accurate invoicing and timely dispatch.
• Maintain clear communication with customers, keeping them informed on order progress and any potential delays.
• Handle customer complaints professionally and effectively, escalating unresolved issues to the Parts Supervisor.
• Adhere to all company policies, procedures, and safety regulations.
• Deliver exceptional customer service, ensuring every interaction reflects the high standards of the Mercedes-Benz brand.

Qualifications:

• Experience working in a motor trade parts environment
• Excellent customer service skills with a focus on building rapport and exceeding expectations.
• Strong communication and interpersonal skills, both written and verbal.
• Ability to work independently and as part of a team.
• Excellent organisational skills and attention to detail.
• Proficiency in computer software Kerridge OR 1Link is an advantage

Benefits:

• Monday - Friday work week with every third Saturday paid at an increased hourly rate.
• Opportunity to work in a fast-paced and dynamic environment.
• Be part of a team dedicated to delivering exceptional customer service.
• 25 days holiday + Bank holidays
• Life assurance
• Employee discounts

If you are a highly motivated and customer-focused Parts Advisor in the Salisbury, Wiltshire area with a passion for the automotive industry, click to apply!

Consultant: Beckie Gardner

Job Number: (phone number removed) / INDIND

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.