Emergency Call Handler – Nights

£26,000 increasing to £27,300 (+ £4.75/hr night allowance - approx. £7,904/year for 40hr week).

Ashburton

About the Role

Join our clients dedicated team, handling emergency and non-emergency alarm calls in a 24/7/365 monitoring centre. You'll provide essential, life-saving support to a diverse and vulnerable customer base. Not every call you deal with will be an emergency but the way you listen and respond to calls will have a big impact on customers.  

Key Responsibilities

- Assess and manage emergency situations, contacting relevant services.

- Record call details accurately on to systems.

- Guide customers through alarm installation and troubleshooting.

- Monitor and respond to automatic alarm signals.

Skills and Experience

- Calm, caring, and professional with strong multitasking abilities.

- Comfortable in high contact volume environments.

- Experience in customer service, care, or call centres 

- Proficient with Microsoft Packages and adaptable to new technology.

Benefits

- 34 days holiday (inclusive of bank holidays and birthday).

- Shareplan, Life Insurance, and Medical Insurance Lite.

- Wellness programs, Long Service Awards, and Discount Scheme.

- On-site parking, casual dress, Cycle to Work Scheme.

- Learning and development opportunities.

- Hybrid working options post 6 months’ probation.

Apply today to become an Emergency Call Handler and make a real difference in people's lives.