Client Advisor 

Based in their modern and spacious UK Head Office – Swindon 

Office Based (5 days in the office) – Free Parking 

About The Role 

We are excited to be recruiting for a Client Advisor to work for a forward-thinking technology business within the property sector.  

Sitting within the client services department, the Client Advisor will handle all client and Specific supplier (partner) incoming and outgoing communication via Atomic tasks, along with operational Atomic tasks 

Working as part of a fast-paced Client Services team, the Client Advisor will have responsibility for answering customer enquiries and resolving customer issues both electronically and verbally. You will also be responsible for ensuring that customers are served in a courteous, friendly and timely manner, monitoring personal workloads throughout the day to ensure the service levels and KPIs are met in line with company standards 

You’ll be Involved In: 

• To handle and complete tasks allocated via the organisation software.  

• To be pro-active in resolving queries.  

• Answer all incoming client enquiries via any media (Phone, email etc.), accurately and promptly (to current SLA/KPI).  

• To attend and contribute to department /team meetings.  

• Ensure complaints are documented, handled and escalated in accordance with current Client Services procedures and Non-Conformance procedures. 

To be successful in this role, you will need to have:  

• Understanding of the value of costumer service to an organisation 

• Excellent computer skills with knowledge of Microsoft Office (Excel, Outlook, Word, and PowerPoint).  

• Understanding of relationship building at all levels. 

• A proven competency in communication skills (including written and verbal) with both external and internal contacts.  

• Ability to work without supervision.  

• Accuracy, attention detail. 

• A flexible / adaptable approach being able to move from one task to another easily but maintaining accuracy. 

• The ability to address challenges and find solutions.  

• The ability to manage in a fast-paced and changing environment.  

The client advisor will have to complete and show competency in at least 70% of the knowledge/skill training matrix when in role. 

Benefits:  

• Discretionary Company bonus scheme (up to 10%) 

• 25 days holiday a year in addition to the statutory bank holidays. (Plus, additional holiday for length of service after 5, 10, 15 years etc). 

• Pension , is subject to auto-enrolment, upon day one of joining the organisation. Employer to make a monthly contribution of 5% (personal contributions 5%) 

• Private Healthcare after 1 years’ service. Flexibility to add partners or dependents at an additional cost. 

• Membership of the Group Life Policy (Death in Service) at 4 x basic salary. 

Next Steps:  

After receiving your up-to-date CV and being shortlisted, you will be contacted by one of our experienced recruitment team. Following your call with the recruitment team, should you be successful, you will be invited to attend an interview.