A Manufacturing and Production client of ours in the Ipswich area are recruiting a Warranty Analyst to join their team. This is a full-time permanent position working Monday - Thursday 8.15am - 5.00pm and Friday 8:15am - 4:45pm with every other Friday off. Paying between £30,000 - £35,000 per annum depending on experience.

Reporting to the Customer Experience Manager, key duties include but are not limited to:

• Reviewing and processing warranty claims consulting with service/engineering departments as necessary
• Preparing and reporting the departments KPI's through scheduled data extracts
• Using data analytics as the basis for business change; presenting evidence-based recommendations for improvements to design & manufacture of our products
• Managing the warranty returns process, including communications with dealers and suppliers about product returning for investigation
• Managing warranty registrations, ensuring appropriate documentation is stored to validate warranty periods
• Auditing & training our dealer partners (local and abroad) on warranty processes to minimise the negative impact of vehicle faults to our customers.
• Supervising warranty interns during their annual placement
• Taking on specific projects as requested & other duties as required in the daily running of the customer care department.

Skills and Experience required to be considered for this Warranty Analyst position:

• Educated to degree level or equivalent in a business/finance field desirable
• Excellent communication skills
• Experience working independently as this is a sole role
• Ability to summarise and communicate results from large amounts of data both visually and in words
• Previous experience in an Analyst or Warranty Administrator role.
• Ability to analyse and compile necessary data, then present recommendations to management
• Proficient in Microsoft based applications and IT literate
• Ability to work well under time pressure
• Experience with Oracle E-Business Suite is desirable

Great Benefits to working for this company include:

• A nine-day working fortnight (every other Friday off work)
• 30 days holiday inclusive of bank holidays
• Company pension scheme (up to 6% employer contribution)
• Life assurance scheme
• Company sick pay scheme
• On-site golf course and football pitch
• Employee Assistance Programme
• Long service awards
• Perks at work (discounted cinema tickets etc.)

If you feel like you meet the above criteria & would like to be considered for this Warranty Analyst position, please apply with your CV and contact Katie at Prime Appointments for a confidential chat. #officejobs