Revenues and Benefits Advisor

Location: TS1
Start Date: ASAP
Hours: Monday to Thursday 8:30am - 5pm and Friday 8:30am - 4:30pm.
Salary: £30.00
Duration: Temporary - Until January 2025

Please note, remote work could be an option to be discussed at interview.

Job description:

The role is interchangeable between Middlesbrough Councils Revenue Service and Benefit Service and is an introductory level advisor position.

To issue the right bill, to the right person, to ensure the right amount is paid at the right time.

To pay the right person, the right amount, at the right time.

To do things perfectly to conclusion, or if this is not possible, set it up so it can be done perfectly to conclusion as quickly as possible.

Main Responsibilities:

Develop the necessary skills to maintain and update all Council Tax and National Non-Domestic Rates (NNDR) accounts including amendments to liability; methods of payment; applications for discounts, relief's, exemptions, and disregards; setting up and maintaining computer records; keeping the customer informed.

Become competent in maintaining and updating all Benefits cases including amendments to claim; suspending and withdrawing claims; new applications; setting up and maintaining computer records; keeping the customer informed.

Learn how to update all accounts in relation to recovery of Housing Benefit Overpayments.

Develop the necessary skills to negotiate with Housing Benefit Sundry Debtors to maximise recovery rates and ensure arrangements are adhered to.

Become familiar with taking the appropriate action to ensure all issues connected with customer accounts and claims are resolved.

Essential Requirements:

DBS
Open to training on the job
IRRV desirable

Interested in this role? Please call Holly on (phone number removed) or email at (url removed)