Customer Care Coordinator required to join a growing and established new build organisation. This role is a hybrid position, working from home 1 day a week, and some occasional site visits. Hours of work will be Monday - Thursday, 8.00am - 5.30pm and Friday 8.00am - 4.00pm. The salary is up to £32,000.

The New Build Customer Service Coordinator will cover all sites across Essex however must be flexible to occasionally travel to Kent.

Duties:

• Breakdown issues reported into specific defects
• Produce relevant remedial work instructions
• Keep purchasers regularly updated regarding the progress of individual issues
• Deal with all administrative functions as directed by other team members
• Liaising with clients on a daily basis booking in technicians and subcontractors in what is a heavily telephone orientated position this person must be able to work under pressure

Benefits:

• Up to £32,000 per annum
• On-site parking
• 25 days holiday plus bank holidays
• Private healthcare
• Pension

Experience required:

• Previous new build, new homes customer service experience
• Knowledge of NHBC is highly desirable
• Ability to multi-task and remain calm under pressure
• Excellent communication skills, both verbal and written
• Good eye for detail
• Excellent empathy and professionalism but also able to be assertive

Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our web.