Job Title: Care Coordinator

Location: Weston Super Mare

Reports To: Registered Manager

Job Type: Full-Time - (On-Site)

Salary: Up to 32k (Uncapped OTE)

Company Overview: Enigma Clinical Solutions is a leading healthcare recruitment agency, providing both temporary and permanent staffing solutions to healthcare facilities across the country. We are dedicated to delivering high-quality care and exceptional service to our clients.

Job Summary: We are seeking a dedicated and experienced Care Coordinator to join our team. The successful candidate will be responsible for coordinating and managing care services, perform spot checks, perform risk assessments, build rapport with different brokerages of various councils, and ensuring that our clients receive the highest standard of care. The Successful candidate must have a valid drivers licence and must be willing to travel to different client locations, have excellent organisational skills, strong communication abilities, and a passion for delivering outstanding service.

Key Responsibilities:

1. Care Coordination:

Coordinate and manage the delivery of care services to clients.

Develop and maintain up-to-date care plans, ensuring they meet the needs and preferences of clients.

Schedule and allocate care workers to clients, ensuring efficient and effective use of resources.

Monitor and review care services regularly to ensure compliance with regulatory standards and client satisfaction.

2. Client and Stakeholder Relations:

Build and maintain strong relationships with clients and their families, providing support and addressing any concerns or issues.

Act as the main point of contact for clients, care workers, and other stakeholders.

Collaborate with different brokerages of various councils to facilitate the smooth provision of care services.

Attend meetings and liaise with council representatives to ensure alignment with local policies and procedures.

3. Team Leadership and Support:

Provide guidance and support to care workers, including conducting regular performance reviews and identifying training needs.

Ensure that care workers adhere to company policies, procedures, and standards.

Address any performance issues or complaints promptly and effectively.

4. Administration and Compliance:

Maintain accurate and up-to-date records of all client interactions, care plans, and service delivery.

Ensure compliance with all relevant legislation, regulations, and company policies.

Prepare reports and documentation as required by management and regulatory bodies.

5. Quality Assurance:

Conduct regular quality assurance checks to ensure the highest standards of care are maintained.

Implement improvements and corrective actions as necessary to enhance service quality.

Always ensure that care workers fulfil their hours as scheduled.

Qualifications and Experience:

Essential:

Previous experience in a care coordination or similar role within the healthcare sector.

Strong knowledge of care planning and coordination.

Excellent communication and interpersonal skills.

Ability to build and maintain strong relationships with clients, care workers, and external stakeholders.

Strong organisational skills and the ability to manage multiple tasks simultaneously.

Proficiency in Microsoft Office and care management software.

Desirable:

Relevant qualifications in health and social care.

Experience working with council brokerages and an understanding of local authority procedures.

Personal Attributes:

Compassionate and empathetic approach to client care.

Strong problem-solving abilities and attention to detail.

Ability to work independently and as part of a team.

High level of integrity and professionalism.

Bonus Structure:

Performance-based bonuses are available, tied to metrics such as client satisfaction, compliance with care standards, and meeting care worker hour requirements.

Uncapped bonus

Additional bonuses may be awarded for successfully establishing and maintaining relationships with council brokerages and achieving specific organisational goals.

Benefits:

Competitive salary and benefits package

Continuous professional development opportunities

Flexible working hours

Supportive team environment

Job satisfaction from making a positive impact on individuals' lives

Opportunities for career progression and advancement

Employee assistance program for mental health and wellbeing support

28 days paid Annual leave, plus 8 bank holidays

Training and development opportunities in the latest care coordination techniques and technologies

Application Process: Interested candidates are encouraged to apply directly with their CV and a cover letter detailing their relevant experience and qualifications

Enigma Clinical Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees