Responsible For

The successful candidate would be responsible for the below

* Responding to customer enquiries and providing quotations

* Sourcing relevant airfreight options depending on customer requirements

* Respond to customer enquiries for OBC, NFO and Air-Charters requests

* Assisting other parts of the operation during quiet periods (UK & EU Road Freight)

* Raise job files in the TMS

* Sourcing and communicating with suppliers, negotiating when required

* Tracking and updating shipments on the TMS

* Ensuring clear and accurate communication with the warehouse if applicable

* Keeping on top of transport legislation requirements in the UK and Europe

* Ensuring all admin tasks are completed (POD, POs,)

* Ensuring deadlines are met

* Liaising with Operations, Accounts and Warehouse

* Effective escalation of issues relating to customer / AMCO / System requirements

* Maintenance of system data and its integrity Request updated customs clearance     instructions from clients whilst offering guidance where necessary

* Provide full set of documentation with support customs clearance instructions to UK clearance agents

Overall Purpose / Scope of Position

* Ensuring all tasks are undertaken and completed in a timely and accurate manner

* Delivering first class customer service

* Improving KPI and conversion rate

Working Conditions / Other features of Job

* As the freight industry can be unpredictable, the hours will at times require flexibility

Health, Safety and Environmental Factors

* To observe the Company Health & Safety Policy

* To understand and achieved a high level of H&S standards

* To ensure others (colleagues and contractors) also follow and understand the Company H&S Policy

Experience

* Experience in a similar position preferred

* MS outlook and MS Office – Knowledge of Word and Excel desired

* An understanding of KPIs and the importance of monitoring these on a regular basis

* Working within a fast-paced environment

* Experience with Customs legislation and requirements

* Good understanding of the Automotive industry and the impact of Time Critical shipments

Personal Competencies

* Self-managing with good attention to detail

* Knowledge in Brexit regulation would be an advantage

* Highly organised with the ability to remain focused under pressure

* Must have a good level of English and Maths

* Must have strong geographical knowledge

* Must be computer literate including MS Office, email, spreadsheets

* Ability to multi-task and juggle priorities to meet requirements

* Leading by example with a self-motivated, “can do” approach to achieving requirements & targets

* Knowledge of an European language would be an advantage

* Flexible – a “team player”

* Must be a problem solver

* Must have a pro-active attitude during a crisis

Job Types: Full-time, Permanent

Pay: £28,000.00-£40,000.00 per year

Benefits:

* Additional leave

* Casual dress

* Company car

* Company events

* Company pension

* Life insurance

* Private medical insurance

* Sick pay

* Work from home

Schedule:

* Day shift

* Monday to Friday

Work Location: In person