Role: Engineering Services Manager

Location: Hatfield

Hours: Monday to Friday

Salary: £47,000 - £53,000

An excellent opportunity has now arisen for an Engineering Services Manager  to join our client’s successful team in Hatfield.

About our client:

Our client is a market leader in the supply, installation, repair and maintenance of the world’s finest coffee machines.

About the role:

Reporting into the Director of Operations, you will assume day to day management & development of the Company’s Field Service Team, Workshop & Customer Service functions

On a day to day basis as an Engineering Services Manager  in Hatfield you will be

• Manage the Field Service and Workshops Teams - monitor performance and facilitate growth.
• With the support of the customer services supervisor, manage the Customer Services Team - monitor performance, KPIs and customer satisfaction.
• Manage staff resources including recruitment deployment of rotas and recruitment.
• Develop and implement service standards and procedures for field service, workshop  and customer service functions to ensure smooth operations and maintaining customer relationships.
• Work with internal departments and functions to optimise performance standards, e.g. Van stocks, FTF etc.
• Recruit - interview, test and select field based engineering staff, graduate and apprentice trainees.
• Update service methods to improve overall efficiency.
• Handle disagreements within the field service, workshop and customer service teams to ensure efficient operations.
• Create and present reports to senior management regarding reactive and planned maintenance workloads, service performance and KPIs.
• Manage airport related activities:
• Act as 2nd (and primary) authorised signatory for both Heathrow and Gatwick.
• Manage airside passes.
• Maintain and update all Health and Safety, training related activities for staff attending airports.
• Conduct periodic appraisals of team members, identifying areas for improvement, and providing constructive feedback.
• Ensure compliance with statutory and legal requirements for Health and Safety
• Any other task as required by the Director of Operations.

Benefits:

You will be joining a business that has seen exceptional growth over the past few years, detailed product knowledge & training will be given working on a Monday – Friday basis.

What we would like from you:

Essential experience requirements:

• Experience of engineering operations and management.
• Relevant engineering qualification (electrical preferably).
• Be computer literate with a good working knowledge of MS office

Desirable experience requirements:

• Experience of working in an operation working to strict SLA and KPI disciplines.
• Experience of risk management and health and safety.
• Knowledge of relevant legislation and industry guidelines.
• Experience in the use of databases and report generation.

If interested in this role, please apply below.

OASPERM

Thank you for your interest in this vacancy, which is being advertised by Osborne Appointments, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.

Osborne Appointments is an award-winning recruitment agency specialising in the supply of temporary, contract and permanent placements.  In order to keep up to date with all our recruitment activity, please like us on Facebook, follow us on Instagram and sign up for free email job alerts on our website.