Job Title: Customer Service Representative

Location: Crawley, West Sussex

Salary: Competitive

Job Type: Permanent, Full time

Working Hours: Monday - Friday, 37.5 hours p/w (Saturday working on a rota of 1 in 6 will be required)

Company Profile:

Here at Signia we provide a comprehensive range of innovative digital hearing aids and the latest software to our customers who range from national chains to independent retail dispensers. We have brought many 'world firsts' to the hearing aid market and are frontrunners in hearing technology.

About the Role:

Signia, based in plush new offices in Manor Royal are looking to recruit a Customer Service Representative to join our friendly, fun team on a permanent basis providing an excellent service to our B2B customers

This role provides proactive, quality customer service for all UK sales accounts by the effective handling of a range of enquiries from our customers. This involves fast and accurate processing of orders, inbound & outbound communications, including Live Chat with added administration functions to support our company sales activities

About you:

• Previous experience in a call centre with customer service.
• You will specifically be required to answer a high number of incoming calls and perform sales support duties using our CRM system (Salesforce).
• You will provide product information to our customers and resolution of queries in relation to orders
• You will have an excellent attention to detail with accurate data entry skills and strong organisational abilities along with intermediate IT skills in Microsoft Outlook, Word and Excel.
• You should also be highly organised in time and task management, have a good record of pace and delivery and the ability to remain neutral and positive under pressure
• Previous experience of taking a high call volume per day, coupled with order entry experience within a Customer Services environment is essential, as well as excellent spoken and written communication skills

Benefits:

• Competitive salary dependent on experience
• Annual company bonus approximately 10% of annual salary
• Generous pension scheme - up to 10% matched contribution
• 26 days holiday plus bank holidays
• Buy / Sell Holiday Scheme
• Above average Life Assurance
• Free Parking
• Enhanced Employee Assistance Programme
• This position is required to be office based due to the requirements of the role and interaction with the wider team

Get in touch to find out more about this exciting opportunity

Candidates with experience of; Customer Services Executive, Customer Service Representative, Customer Support, Customer Service Executive, Customer Services, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will be considered for this role.