Network Support Engineer

City of London (St. Paul’s/Blackfriars)

£55,000 - £65,000

Permanent, Full-Time, 3 days in the office/at client sites

About the Company

Sensical is an award-winning small, busy, and growing IT MSP and consultancy based in the City of London. Our customers are SMEs within financial, utilities, and real estate services who value expert advice, system reliability and high-quality support that is a cut above the average.

We are a friendly close-knit and supportive team of experts with a can-do attitude and a passion for what we do. Our technical team includes a team of capable Service Desk Analysts, a team of Engineers focussing on Infrastructure, Networking and Security, as well as an internal team of Senior Consultants.  

We are an equal opportunity employer: we celebrate diversity and are committed to creating an inclusive environment for all applicants and employees, regardless of their gender, race, sexual orientation, disability, neurotype, religion or beliefs. Furthermore, we recognise the importance of helping our employees to balance the responsibilities of their work and private lives.

The Role

We are looking for an enthusiastic and highly motivated Network Engineer with excellent customer service skills, a proactive attitude, and a strong interest to continue developing in this field.

Working closely with our Technical Director, the successful candidate will be expected to perform systems maintenance for all our clients. Therefore, a willingness to learn rapidly is essential, and previous experience in an MSP is highly desirable. The role also includes acting as an escalation point for the Service Desk for 3rd Line Support tickets. 

This is an excellent opportunity to join a nimble and agile company, gain exposure to a wide range of technologies and eventually progress into consultancy.  

Systems Management (40%)

• Identification of improvements to networking systems and infrastructure. 
• Comprehensive monitoring of production networks and infrastructure.
• Hardware and firmware upgrades to networking infrastructure. 
• Writing and implementing RFC’s. 
• Provision of support and training to team members.
• Creation and maintenance of detailed documentation.

3rd Line Support (40%)

• Troubleshooting and resolution of complex networking incidents and escalations.
• Monitoring and fixing of networking alerts. 
• Root cause analysis and reporting of network trends. 
• Major incident resolution. 
• Service requests \ BAU firewall configuration \ network switch configuration. 
• On call support (escalations only, as part of rota).

Project Work (20%)

• Delivery of small projects. 
• Datacentre and client site deployments. 
• Submitting and executing detailed change requests.

Personal Competencies and Behaviours

• Excellent verbal and written communication skills. 
• Ability to learn new systems and technologies. 
• Ability to take in and retain information.
• A methodical and analytical approach to problem solving. 
• Highly organised. 
• Resourceful.
• Attention to detail.
• Dynamic self-sufficient individual who works well in a team environment and on their own.
• Calm and approachable attitude with ability to take ownership of issues and see them through.
• Ability to understand and respond to changing business priorities.

Technical Experience 

• Previous corporate level 3rd line networking support experience.
• Excellent customer service including key stakeholder interactions.
• Experience of creating quality support documentation. 
• Expert knowledge and understanding of support best practices and procedures.
• Previous MSP experience.

Desirable Qualifications

• CCNP
• FortiGate NSE4+

Desirable Technical Skills

• Intermediate – Understanding Networking IPv4 / DHCP / DNS / Switches 
• Intermediate – Understanding Enterprise Firewall technologies 
• Intermediate – Understanding Enterprise WAN technologies 
• Intermediate – Understanding Enterprise Network Management and Monitoring 
• Intermediate – Understanding of packet capture technologies and tools

Benefits

• Annual bonus 
• Pension scheme (up to 4% match)
• Additional day off on your birthday 
• Training and relevant ongoing certification
• AXA Private Health Insurance including Dental, Optical, and Mental Health
• Discount Scheme with Perkbox 
• Enhanced Sick Pay 
• Employee Assistance Program with Health Assured
• Season Ticket Loan
• Cycle to Work Scheme
• Regular Staff Events
• Office Refreshments

Please apply with an up-to-date CV today