Front Office Manager (Hotel)

Location: Letterkenny, Donegal

Salary: £35k + Excellent Benefits

The Client:

Our client is a family run hotel welcoming guests from all over the world and is renowned for its corporate business stays, as well as golf and leisure packages.

The Role:

As a dedicated Front Office Manager, you will oversee the front office and reservations team maintaining high standards of service and guest satisfaction.

Duties:

• Oversee daily operations to meet hotel standards.
• Organise rotas for adequate staffing.
• Handle guest enquiries and reservations via various channels.
• Maintain accurate guest information and complete daily checklist tasks.
• Address guest queries and complaints promptly.
• Promote hotel services and products and build client relationships to drive business.
• Oversee rates and inventory across distribution channels.
• Manage direct and group reservations from booking to payment.
• Maximise room revenue and occupancy rates.
• Manage pricing and rate strategies.
• Provide timely and accurate reports in sales and revenue meetings.
• Ensure compliance with Health & Safety practices.
• Liaise with accounts for accurate billing.

Requirements:

• Previously worked in a similar role with high standards and team management.
• Minimum of 2 years’ experience in a front office management or assistant management role.
• Skilled in front office and guest relations procedures;
• Guestline system experience is beneficial.

Seize this exceptional opportunity to join a dynamic team and further enhance your career.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Keywords: Front Office Manager, Reception Manager, Front of house Manager, Guest relations manager, Hotel, Job