RM Recruit Ltd is working in conjunction with our Walsall based client who are on the lookout for an Interim 1st Line ICT Support Analyst for a period of four months. There is scope for this role to transition into a permanent basis and this role benefits from hybrid working i.e. three days per week in the office and the remainder working from home.

This is an excellent opportunity to work in a forward thinking organisation where duties include:

• Being the first point of contact to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly.
• Providing first line diagnosis, resolution and technical support.
• Working as part of a small team to provide all ICT related services across the group structure.
• Provide an excellent customer service and value to end users.
• Ensure Customers are kept updated on progress.
• Prioritise and manage workload tasks, working within service level agreements.
• Work in accordance to company policies, procedures and standards.
• Take ownership of problems and follow up.
• Arrange 2nd/3rd Line follow up where resolution not possible.

As the ideal candidate, you will ppossess good problem solving skills, excellent customer service, interpersonal, verbal and written communication skills, a general understanding of network structure and configuration, computer hardware and Windows/Microsoft 365 software desktop support and knowledge of Apple applications.

IT qualifications - diploma/certificate level 2/3 equivalent or qualified by experience to a similar level.

You will be available immediately / on short notice and will be able to come on board and hit the ground running.

If you are on the lookout for a new challenge in a forward thinking organisation, we encourage you to apply.