Monitoring Engineer (LogicMonitor)

Note - This is a hybrid role that requires a minimum of 3 days per month in the office.

Are you an experienced Monitoring Engineer looking for a new challenge? We're seeking a skilled professional to play a key role in optimising, configuring, and managing montitoring solutions for both new and existing customers. Your role will be crucial in ensuring peak performance, proactive service delivery, minimising downtime and enhancing performance.

As a Monitoring Engineer you will...

• Take ownership of the day-to-day administration of LogicMonitor, ensuring it’s configured for maximum performance and reliability.
• Implement and oversee monitoring for a variety of customer devices and technologies, adhering to best practices to reduce noise and false alerts.
• Identify and address monitoring issues swiftly, ensuring minimal disruption to service.
• Drive enhancements in our monitoring services, crafting strategies to decrease downtime and elevate service quality.
• Leverage your expertise in API calls, PowerShell, and SQL to develop bespoke monitoring solutions tailored to our clients' specific needs.
• Ensure all monitoring configurations align with industry standards, delivering secure, reliable outcomes.
• Act as a go-to expert on monitoring tools, offering guidance and support to internal teams and clients alike.
• Keep abreast of the latest trends and advancements in monitoring technologies, incorporating them into our practices.
• Maintain comprehensive, up-to-date documentation of monitoring setups and procedures for easy access by stakeholders.

To set you up for success we are looking for the following skills and experience:

• Proven experience with LogicMonitor configuration and administration
• Strong background in configuring and monitoring network devices
• Familiarity with additional monitoring tools
• Experience in developing custom monitoring solutions using API calls, PowerShell, and SQL
• Proficiency in Windows, Linux, and Cloud (Azure, AWS) monitoring and administration
• Experience within managed services environments
• Relevant certifications: LogicMonitor LMCA, LMCP, or LMCD; Cisco (e.g., CCNA)

Why Choose Comms-care?
At Comms-care, we are leaders in providing channel network and server support solutions, managing over 30,000 active support contracts. We offer end-to-end IT lifecycle support—from consultancy and design to managed services and field support. Our dedication to excellence and our commitment to our partners set us apart in the industry.

Make an application today!
Become a part of a team where people are as important as customers. Our #oneteam spirit drives our success. If you’re driven to succeed, we offer a competitive base salary and benefits package. Ready to elevate your career? Apply today and be part of our remarkable journey!