An exciting opportunity has arisen for a Customer Service Manager to join a well-established business based in Andover, Hampshire.

Salary - £30,000

Job type - Permanent

Working hours - Mon - Fri 

Key skills required for a Customer Service Manager:

• Ideally, some knowledge of Construction industry in the UK.

• Demonstrable experience leading and managing teams with proven track record of people management skills.

• Adequate evidence of effective sales negotiation, customer relationship building, conflict resolution and handling customer complaints.

• Excellent customer service skills. 

• An excellent telephone manner with a friendly and professional approach.

• Positive attitude.

• Good MS Office skills, in particular, Excel.

• Previous experience working in a fast-moving customer-focused role.

Key responsibilities of a Customer Service Manager:

• Ensuring the Customer Service team always provides a response to customers within agreed timeframes.
• Ensuring Customer Service department is run according to the ISO procedures manual.
• Checking and ensuring accuracy of all sales orders.
•  Ensuring incoming telephone calls are answered within agreed timeframe.
• Taking verbal orders.
• Taking quotation enquiries, dealing with basic quotations and passing larger enquiries to the Project Team.
• Maintaining Customer Record filing using CRM relating to all interactions and transactions of customer service issues.
• Taking returns information, quoting pricing and handing over or providing details to the Operations team.
• Actively encouraging staff to promote the sales of special offer items.
• Ensuring all staff are fully aware of their responsibilities via initial induction and ongoing training and are kept up to date with relevant product training.
• Take responsibility for own development through Performance Management System. 
• Provide coaching and support to ensure the Customer Service team are effective in their roles and motivated to achieve. 

So if you are a Customer Service Manager, Customer Support Team Lead, Supervisor, or similar, and are looking for a varied role where no two days are the same then please apply now!

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