Customer Service Manager
Posted 4 days ago by Judge Recruitment
An exciting opportunity has arisen for a Customer Service Manager to join a well-established business based in Andover, Hampshire.
Salary - £30,000
Job type - Permanent
Working hours - Mon - Fri
Key skills required for a Customer Service Manager:
-
Ideally, some knowledge of Construction industry in the UK.
-
Demonstrable experience leading and managing teams with proven track record of people management skills.
-
Adequate evidence of effective sales negotiation, customer relationship building, conflict resolution and handling customer complaints.
-
Excellent customer service skills.
-
An excellent telephone manner with a friendly and professional approach.
-
Positive attitude.
-
Good MS Office skills, in particular, Excel.
-
Previous experience working in a fast-moving customer-focused role.
Key responsibilities of a Customer Service Manager:
- Ensuring the Customer Service team always provides a response to customers within agreed timeframes.
- Ensuring Customer Service department is run according to the ISO procedures manual.
- Checking and ensuring accuracy of all sales orders.
- Ensuring incoming telephone calls are answered within agreed timeframe.
- Taking verbal orders.
- Taking quotation enquiries, dealing with basic quotations and passing larger enquiries to the Project Team.
- Maintaining Customer Record filing using CRM relating to all interactions and transactions of customer service issues.
- Taking returns information, quoting pricing and handing over or providing details to the Operations team.
- Actively encouraging staff to promote the sales of special offer items.
- Ensuring all staff are fully aware of their responsibilities via initial induction and ongoing training and are kept up to date with relevant product training.
- Take responsibility for own development through Performance Management System.
- Provide coaching and support to ensure the Customer Service team are effective in their roles and motivated to achieve.
So if you are a Customer Service Manager, Customer Support Team Lead, Supervisor, or similar, and are looking for a varied role where no two days are the same then please apply now!
In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with Judge Recruitment for as long as is necessary to process your application. Please see our Privacy Notice on our website for more information.
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Job Reference:
- 532
- Job ID:
- 222005562
Remember: You should never send money to a prospective employer or disclose any financial information. Should you encounter any job listings requesting payments or financial details, please reach out to us immediately. For further guidance, visit jobsaware.co.uk.