Part Time Customer Services Assistant

Telford – Hybrid working once trained

12-month Fixed Term Contract (could be 13-14 months)

£12.25 per hour

Monday – Friday 9am – 1.30pm (including 10 minute unpaid break)

25 days holiday + Bank Holiday

This is an exciting opportunity to join a well – established manufacturer in Telford. This is a 12-month fixed term contract covering maternity leave. You will be working in a small team, the main purpose of this role is predominately supporting the Field Sales team with administration and customer support. Each field sales account manager has a “Buddy”. For this role, it would be supporting two account managers and being the first point of contact for their customers. This is a Hybrid role, 3 days in the office, 2 working from home but initially, it would be 5 days in the office whilst training is undergoing.

Responsibilities and duties will include, but not limited to:

• Maximise all sales opportunities by promoting the highest standard of customer care
• Receiving telephone, fax, e-mail and EDI orders
• Prompt deliverance of order acknowledgements with correct prices, part numbers and realistic delivery dates
• Maintain and develop customer records / profiles including recording information supplied by internal customers
• Receiving and recording any relevant customer feedback including assessing how our competitors are meeting our customer’s needs
• Assist with order inputting as and when required
• Attentive, prompt and courteous handling of all customer enquires
• Handle enquiries relating to current prices, part numbers and stock availability
• Internal support for Field Sales team
• Raising and submitting Pro-forma invoices
• Providing and following up on customer quotations
• Individual customer reports
• Raising sample orders upon request
• Dealing with general public enquires to promote our brand and products
• Provide departmental absence cover
• Company fuel receipts

Skills and Experience

• Previous experience in a high volume Customer Service role, preferably within FMCG
• Excellent communication skills and be able to forge excellent working relationships with customers. Confident dealing with customers by telephone as well as email
• Ability to work with computerised Stock Control system
• Good level of education
• Flexible approach to work
• Previous use of EDI order receipts system would be desirable

The application process:

Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.

We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.

About Us

Prince Personnel are an employment agency working on behalf of our client.  Whether you’re seeking a new permanent position, temporary assignment or contract you’ll find us easy to deal with.  Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales.   Prince Personnel specialise in commercial, accounts and finance and technical recruitment.  With the best jobs around we are an independent agency working hard for you.

Reference: DE26207